§ Compliance Lead for EMEA HR Technology Team.
§ Planned, coordinated and executed many IT Governance related activities, particularly Risk and Control Self Assessment (RCSA), Information Security, Change and Problem Management, Disaster Recovery and Vulnerability Assessments, resulting in all subsequent Audit reviews being passed without incident.
§ Successfully managed 8 EMEA HR Technology RCSA processes, testing of the key controls identified within it, and participated in followup reviews with Regional Compliance Controller.
§ Controlled activity for and participated in annual Disaster Recovery processes for 8 HR Technology applications over 4 year period. Prepared application recovery plans, liaised with Citi Business Continuity and Technology Infrastructure teams. The recovery exercises were always successfully completed.
§ Coordinated and documented much Information Security activity eg Entitlement Reviews, Management of Sensitive Data, Developer Access to Production environments, application security reviews.
§ Ensured management awareness of issues and risks and collation / tracking of any corrective actions.
§ Compiled and collated comprehensive Compliance Metrics for Senior Management Reporting.

§ Provided full technical support for 8 web-based HR applications (predominantly Peoplesoft HRMS) residing on Unix and Wintel servers using Oracle and SQL Server databases, ensuring minimum disruption to application services.
§ Responsible for resolution of production issues and review, coordination and actioning of BAU requests.
§ Managed Offshore and Onshore resources and liaised with many technology teams (SA’s, DBA’s and ISA’s) located across multiple timezones – EMEA, North America, India and Singapore.
§ Recommended and implemented process improvements and development support solutions eg automation of manually-intensive procedures to reduce repetitive effort and free up resources.
§ Experienced user of many in-house support Tools used for problem management, change management, system inventory and technology catalog maintenance, proprietory change management products such as STAT(Quest Software) and TeamTrack (Serena) and project management software (Planview).
§ Familiar with all aspects of Project management, including planning, resourcing and budgeting.
§ Maintained high level of customer service with HR business partners.

§ Gained knowledge of Peoplesoft HRMS 8.3 application, Peoplesoft toolset including Peoplecode, App Designer, SQR, Query Tool, Crystal reporting, distributed architecture and Oracle database platform.
§ Used extensive Cobol experience to resolve issues with and implement enhancements to Peoplesoft HRMS Payroll Interface (which uses Cobol for its internal engine), handling payments to 8,000 employees.
§ Tech lead on SQR-based Payroll Interface, the main driver for Citi UK Payroll system (10,000 employees).
§ Member of development team consolidating HR systems for 50 EMEA countries and 40,000 employees onto Peoplesoft HRMS platform. Worked closely with functional team on data conversation and country-specific customisations. Worked long hours to strict deadlines to deliver this highly visible strategic project.
§ Performed lead role in implementing STAT Change Management and Source Control Tool for Peoplesoft.

§ Provided mainframe technical support for financial applications (GEAC General Ledger and Accounts Payable), Trade Entry and P&L systems and Unix support for Trade Confirmation system.
§ Lead role for GEAC Accounts Payable development and support on IBM MVS CICS DB2 platform, including 24/7 on-call support.
§ Worked closely with General Ledger consultant to ensure integrity of Millennium platform
§ Implemented many minor developments to AP system, including Y2K upgrade
§ Upgraded Accounts Payable software from 5.03 to 5.12
§ Wrote Accounts Payable interface to Concur Expense Management System.
§ Successfully led 9 month project to integrate Accounts Payable payment function with Citibank Worldlink product, providing major savings to the business.
§ General Ledger – wrote many batch and online enhancements for Journal Entry / Validation, Transaction reporting, Journal archiving, Y2K upgrade and Euro conversion.
§ Liaised with IBM specialist teams - CICS and MVS Support, DASD Management and DB2 Administration.
§ Provided speedy and accurate responses to technical problems in highly demanding environment.
§ All functional and technical specifications documented thoroughly to exacting corporate standards.
§ Described in 2002 as 'very professional and conscientious' by main business user, now a director.

§ Provided support for highly visible and critical Trade Entry and P&L applications. These systems were written in the 1980’s and consisted of 100’s of programs.
§ Tech lead for investigation and resolution of breaks between Trade Entry and P&L data.
§ Wrote suite of 12 programs to extract Trade position and price data for feeding to downstream accounting and reporting applications.
§ Supported Trade Confirmation application (Unix). Telexes were produced real-time so it was important to react quickly to any failed process. Liaised with application support groups who supplied Trade, Account and Securities data for the Confirmations, the Vendor who supported the telex transmission software, and the Unix infrastructure team.

Transferred to Slough to support Finance and HR applications. Originally these systems had supported several GE businesses (of which Medical Systems was one), but the Finance function was subsequently absorbed into each respective business, leaving just Medical Systems finance data to manage.

§ Revitalised waning support for Millennium Finance application, including introduction of problem logging and change management controls, procedures for the archive / purge of redundant data, major JCL rewrites, job rescheduling, especially for period-ends, and recovery procedures, all heavily documented.
§ Organised and prioritised departmental workload for myself and two others, including programming, testing, implementing and documenting batch and online changes,

In 1993 Finance application support for all European Medical Systems operations was centralised in Paris. This meant that the major UK Finance applications (AP:M, AR:M and GL:M) were to be migrated to MVS, where equivalent Millennium software had already been installed.

§ Worked closely with Paris team, analysing and preparing data for conversion.
§ Wrote proposals for the replacement of other UK-specific applications that were not suitable for migration. This included the migration of the mainframe BACS payment system written in Millennium PDL, to the CheckBacs PC package. Managed this project through to implementation.
§ Migrated VSE Human Resource application to MVS.
§ Always used techniques that conformed to the establishment's standards and conventions.

§ Provided technical support for IBM manufacturing packages Barpics, Copics Purchasing/Receiving using Cobol, CICS, DL/1, Selcopy, running under VSE.
§ Designed, programmed, tested and implemented 30-screen Finished Goods Management System interfacing to Barpics, using Gener/ol and Easytrieve Plus.
§ Part of team that successfully migrated computing facility from Radlett to Paris, from VSE Barpics on DL/1 database to MVS CAS on IDMS/R database.
§ Heavily involved in assessing feasibility of new applications, system design and programming, testing at all levels, system implementation, User training and documentation.
§ Installed new databases, CICS JCL and tables, wrote CICS recovery procedures.
§ Provided instruction for colleagues in application development tools Gener/ol and Easytrieve Plus
§ Active member of Pansophic User Group.

1985 Atomic Energy Research Establishment, Harwell, Oxon, Analyst Programmer.
1984 - 1985 Diners Club, Farnborough, Analyst Programmer.
1983 - 1984 Mothercare PLC, Watford, Programmer.
1983 Laskys Ltd, London, Programmer.
1982 Lloyds Register of Shipping, London, Trainee Programmer.
1979 - 1981 Marks and Spencer PLC, Maidstone, Tunbridge Wells, Lewisham, Dept Manager.

§ Promoted to Departmental Manager after 18 months of management training.
§ Responsible for maximising business of textile and food departments within a store
§ Occasionally acted as relief manager in a small store.
§ Attained administrative and technical knowledge of store systems and detailed knowledge of merchandise.
§ Ability to understand the needs of customers and staff in a pressurised working environment.