Sony Computer Entertainment is a blue chip Console/Video Games Company. Employed as consultancy support (ITIL/Prince2) “Statement of Work” in preparation for a new Network Operation Centre implementation (PS3 launch)

SITA is the world's leading Blue Chip service provider of IT business solutions and communication services to the air transport industry. Working directly with Directors and Senior Management employed primarily to support the final planning phase of a Global (CA Unicenter) Data Migration Project; involving a number of commercial airlines. (ITIL/Prince2/PMP Env)
• End to End Project Life Cycle Support. Scoping and planning, RFI’s/RFP’s, managing sign-off with the business and managing/looking after relevant work stream/3rd parties where appropriate.
• SLA’s, ITIL Process review and improvement – Incident, Change, Problem, Transition, Asset (ITAM) and Inventory Management (Visio/UML) Development OF continuous improvement of general process initiatives, Defining Key Performance Metrics (KPI) and initiating process audits
• Review test criteria and ensure work stream output is built, tested & delivered on time & to budget.
Risk Management, Issues Management and Business Justification Plans.
• Chairing Meetings and Workshops engaging global teams in Paris and Montreal to review and develop processes and assist with integration of existing processes to any new initiative.
• Case Scenarios, Capability/Feasibility Studies, Base-lining, Process Maturity Reviews, Solution Presentations and continuous improvement of general process initiatives.
• Systems/Data Analysis and reporting to improve compliance and efficiency. Business process re-engineering (BPR) Requirements Gathering, GAP Analysis, functional and technical analysis design.
• Relationship & Resource Management: Act as resource to Infrastructure managers and service, providing service readiness deliverables for project solutions
(Software: CA Unicenter, XP, Office XP, Ms Project. Ms Visio)

WHSmiths is the leading blue chip retailers of News and Print, Capgemini and Accenture are global leaders in consulting and outsourcing. Primarily employed from a business process perspective to baseline and provide requirements analysis for WHSmith Online; working within a high pressure online retail media environment liaising with CEO Director, Senior IT Management, Web Designers and 3rd Party Digital Marketing Agencies.
• Business Implementation of New Online Website Code to improve Functionality and Reliability of Online Website, Ensuring deployments are fit for live service implementation. (ITIL/Prince Env)
• Project Life Cycle, Stakeholder Management; Identifying and managing operational risks resulting from change; Impact and Risk Assessments. Surveys and Work Shop reviews.
• Analysing business needs, including new areas of functionality; end-to-end life cycle of systems development and implementation. Cut-over/ Transition Plans, Go No Go and Checkpoint Meetings,
• Visio (UML) System and ITIL Process Re-Engineering Mapping/GAP Analysis. Documentation including, Specifications, Service Models, Cases. Definition of functional/non functional requirements and operability acceptance criteria for new or changed services; Identifying Service readiness and ensuring suitability for go live (processes, procedures, training , documentation, hardware, software, V+P Testing, Website Tagging Analysis)
(Software: ITSM V7, XP, Office XP, Ms Project. Ms Visio, Site Confidence)

J Sainsbury Plc is a leading UK Blue Chip retailer with interests in retail banking and financial services. Business change role (National Online HR Web/ERP Transformation Programme) acting as mediator and point of contact between the Directors, Programme, Project, Development, Operations and Third Party Suppliers ensuring smooth transition adherence with minimized risk. (Prince2/AGILE Env)
• Business focused Implementation and change management of several infrastructure/development projects including the New National Sainsbury’s Recruitment Website and Portal, Corporate Banking HR- Oracle (V11 ERP) Bonus Incentives, Supply Chain Portal, Security, MIS Reporting and Remedy7.
• Business Case/Justification; RFI’s, Supplier RSP (Request For Proposal) ITT Invitation to Tender, Feasibility Studies, Requirements Gathering (Asset, Data, Business) and GAP Analysis.
• Stakeholder Interviews, Work Stream and Relationship management with user groups and 3rd party vendors, user support and maintenance of user guidelines. Communications, Training /Workshop Facilitation and surveys in relation to newly Transitioned Systems.
• Facilitate and Chair transition points, System/Testing Scripts(V+P, UAT, OAT) Development Life-Cycle sign-offs with senior IT Management and (SME’s)Development Teams; presenting progress reports.
• Visio (UML) Functional, Application, System and ITIL, Data Process Modelling/Mapping design and analysis, Process re-engineering, stakeholder management, running presentations.
• MS Project Planning, SIP’s, Service Models, Readiness Criteria and Change Management.
(Software: Oracle/CRM Remedy /Visio/SmartDraw/Win2k/Office2k/Ms Project/Tempus)

Siemens IT Corp is one of the world’s largest blue chip IT and business services in outsourcing. Employed primarily to facilitate numerous BBC Client Media/Broadcast Infrastructure projects (involving Windows, Citrix, Access Control/Security IDS-Intrusion Detection Security, Postini Internet, PAT Asset Management) Overseeing the Transition and change of several projects at any one time into the “live” environment. (Prince2/ITIL Env)
• Facilitating and driving out business change requirements; producing process and proposal specifications; evaluation/creation of Business Case/New proposals.
• Working with members of the business to refine the requirements of their units, “As Is to be”, workshop reviews to focus on critical issues and problems. Working closely with business areas, third parties and technical teams (SME’s) to ensure all agreed deliverables (schedule, budget, quality and functionality) are achieved.
• Regular reviews with technology management informing priority, schedule and progress of work. Supplier RSP (Requests for Proposal) Cost Benefit and Invitation to Tender-ITT.
• Relationship Management with Senior Service Managers and project teams (Prince2) providing effective transition and Change Management through development phase and testing UAT/OAT.
• Compliance of the delivered functionality and system integrity; project rationalisation, process mapping and design. Project support - Planning and Coordination, RAG reporting (Prince2).
(Software: XP/MS Project/Primavera/MS Office/Visio/CRM Remedy/CMDB/SAP Timesheet Reporting)

Holiday/ Study Leave –*MSP Cert *ITIL Blue Badge ITSM Practitioner

Kingfisher IT, B&Q are a global blue-chip leader and retailer of DIY services. Employed primarily short-term to deliver a SAP QAS (EPOS) web based software upgrade; for B&Q before Christmas Trading. (Prince2/ITIL Env)
• Full Project and Testing Life Cycle Development of Packaged QAS/SAP Release. Regular Communication and Facilitation of Business Stakeholders and Development Teams to Capture Requirements and address issues, risks, tasks and milestones.
• Business Case Review, Stage reporting, RAG/Highlight and Checkpoint reporting. Budget and Financial/Resource Forecasting with PMO Management
• Change Control Management, Matrix Management Resourcing and Work package creation. P&L Procurement/Confirming Service, license agreements and proposals with third party vendors.(RSP)
• Process Modelling, Incorporation and Review of current processes (PMF/CMMI). Establishing deliverables to determine and improve on current service models and process.
(Software: SAP R3-QAS, CRM Peregrine Asset/ Service Center, Win2k, MS Office/Project/Visio)

Reuters is a global blue chip information company providing indispensable information across financial banking, multi- media television and corporate markets. Stakeholder Management and Requirements Capture for an ITIL implementation/transition project (Service Catalogue Project)
• Full project delivery life cycle support, including requirements gathering, planning, testing and implementation of an Online Intranet Service Catalogue
• Process Mapping of services/components against architecture-Asset/ Configuration Management (CMDB) support.
• Compilation and development of Testing Scripts, error reporting and resolution coordination
• Data and Asset Verification, confirmation of licensing agreements with 3rd Party Vendors
• Progress and Checkpoint Reporting to Senior Management
• Supporting Process Maturity Assessments – Incident and Change Management. Review and Report on readiness of new and existing services. Review Service Improvements. (SIP)
Software: ITIL Templates/Business Objects-Gap Analysis/ Test Scripts-UAT and Analysis/ CRM Peregrine Service Center/MS Project /SOX Awareness /Visio/Win XP/Lotus Notes)

CGI is a blue chip global provider in Outsourcing, Consulting and Systems integration services. Employed within a Data Centre Operations environment working with Directors ensuring Service levels are maintained within a large-scale (£5m+) service managed operation. To assist in the implementation of Peregrine Asset Center and review current service provision (SIP)
• Implementation/ Support of Peregrine Asset Center/Service Center and recommendation of potential improvements to solution.
• Asset Management, Configuration Management. Data Analysis (CI’s) and licensing verification. Development of Crystal Reports to Capture Asset Management Information
• Reviewing Findings and Reporting on Progress in relation to Asset Center Development Cycle and Implementation (PMF/CMMI)
• PowerPoint/Excel Graphic Presentations to present Data Reviews to Senior Management. Change Management/ CAB Review meetings to assess impact of RFC’s
• Client Relationship Management. /Third Party Supplier management, Proposals (RFI/RSP) OLA Definition and Design. Implementation, Support and Review of Service Catalogue
• Monthly Service Reporting to Directors covering business service management deliverables for the given period across the entire estate including: High Severity Service Impact/Escalation Management, Business Analysis, KPI’s, (IMAC) Hardware/Software Licensing and monthly budget spend. Incident, Asset, Change, Problem, Release and Capacity Management.
Software: (CRM Peregrine Service Center/XP/Win2k/Office/MS Project/Crystal Reporting/Visio/ITIL Toolkits/Corporate Awareness of ISO9001/Awareness of SOX -Sarbanes Oxley Compliance environment)