A Management Consultancy providing services to businesses of all types specialising in IT and Management support.

Specialisation includes:

Website optimisation and promotion
Marketing support and analysis
All aspects of IT and Communications
Project Management
New site acquisition/ relocation support and management
Health and Safety
ISO9001 Quality management
Auditing
Training
Process Reviews
Cost Reductions
Software Design and implementation

Aftersales Development and General Operations:

Responsible for 50 employees at three locations including 6 line Managers
Full profit and loss accountability
Completion of regular performance reviews of all departments within the business
Group Marketing and Advertising
Website Development and promotion
Assist and Develop the Management Team to improve and implement new process and procedures to ensure high levels of customer satisfaction and profitability
Budget and Viability Planning
Responsible for new site acquisition, including planning, design and fit out
Completion of internal audits on all areas of the business
Completion of regular cost reduction exercises to minimise costs

Quality Management:

Provide training and support to staff at all levels within the business
Completion of regular internal audits
Analysis of the customer satisfaction programmes including customer complaints, quality checks and customer feedback to identify trends and root causes to help improve the business
Annual reviews of the companies quality policy, objectives and supplier lists
Coordination of all equipment including calibration and inspection
Charing regular meetings to identify root causes and implement corrective and preventative measures
Implement new procedures and processes to improve the business
Develop IT solutions to assist in the analysis and recording of information

Information and Technology:

All aspects of IT and communications for group
Installation and management of all IT equipment and communication equipment
Computer an Server configuration
Software Installation and licence management
All aspects of Networking and (LAN and WAN)
Management of the companies broadband (ADSL) lines, routers and firewalls
Virus protection
Email and Domain management
Purchasing
Day to day support of all systems
Training

Human Resources:

Identifying training requirements for all individuals within the business and compiling Personal Development Plans
Management and creation of job descriptions, contracts of employment and HR policies
Health and Safety, Coshh
Recruitment and staff selection
Payroll
Staff Welfare