CV (Curriculum Vitae) / Résumé

I am a dedicated individual with a professional aptitude, work ethic and experience developed over the past six years in both private and government sectors having held roles within service administration, Customer service (CSR) and technical support roles. I have a background in Software/Networking engineering and currently studying for my CCNA already having achieved my CCENT accreditation. I am adept in providing support for hardware, software and general and bespoke applications, Active directory administration, accounts creation/deletion and group policies admin on a 2003 server, Microsoft exchange server. Also supported are Microsoft office Access, Excel, Outlook, Power-point, Publisher with excellent presentation skills, Windows NT, 2000, XP and Linux operating systems, Website creation and design (Dreamweaver and Flash CS3), scheduled database Back-ups, Desktop support on site or remotely via VNC, configuring and set-ups of Network host and other devices, Cisco routers and switches, Remote Access software, Citrix administration, Cisco and Avaya IP phone and conferencing support, LAN and WAN technologies, break-fix for RJ11/45 connectors, cabling, patch-panels and TCP/IP configurations, laptops secure connections and blackberry user support on reconfigurations and email issues, experience on call logger software’s such as RMS, Remedy and Sostenuto and other bespoke in house applications.