Printer friendly ]Freelance Process Improvement Consultant Hemel Hempstead, Hertfordshire, UK
Business Process and Quality Systems Specialist. Wide experience of private, public and voluntary sectors. Six Sigma Black Belt with expertise in process mapping/improvement, ISO9001:2004 auditor
| Rating: | Unrated (New) |
| Hourly Rate / Cost: | £88.89 per hour |
| Daily Rate / Cost: | £711.11 per day |
| Available From: | Now |
| Seller ID: | 316018 |
 : Member of the Professional Contractors Group : Offers a discounted hourly rate to registered charities |
CV | 
SkillsCV (Curriculum Vitae) / Résumé
Versatile and effective Business Process and Quality Systems Specialist with a wide range of experience and understanding of private, public and voluntary sectors. An innovative and creative Six Sigma Black Belt with expertise in process mapping, design and improvement and in non bureaucratic quality management system design, implementation and maintenance. Effective in working with people at all levels from factory floor to boardroom. Demonstrated ability to apply a process approach to business systems and quality management and quickly achieve recognisable business benefits.
SKILLS
• Experience of using various management models (ISO9001:2004, EFQM, Sony Ericsson, Rummler & Brache) for process, system and service design, review and improvement.
• Sound understanding of issues and solutions within production systems gained from twenty years as an electronics engineer and an MSc in Manufacturing Systems Engineering
• Six Sigma Black Belt with experience of other, simpler process improvement methodologies
• Recognised authority on business processes and quality systems with various internationally published articles on process improvement and innovation (listed at www.brianhunt.co.uk)
• Practical experience and understanding of the wider issues in organisational change, resistance to change and how to turn this resistance around.
• Clear, effective and fast business systems analysis, design and documentation.
• Using paper based and electronic process mapping tools and techniques to identify holes, duplications and confusion in organisational processes.
• Excellent communicator at all organisational levels, able to identify the key issues within organisational change and development.
• Process Improvement workshop facilitation, training and outcome management.
• Soft Systems Analysis, process, concept and idea mapping.
• Microsoft Visio, Igrafx Flowcharter, Igrafx IDEF0 2007, Telelogic System Architect, Salamander MooD, Casewise Corporate Modeller, Mind Jet Mind Manager, Microsoft Office
• Highly motivated, proactive and pragmatic.
Employment History
(Sep 2006 & ongoing)
CONSULTANT
The Carbon Trust/Hitachi Consulting (Oct. 08 – Dec 08)
Management system and business process review and development for the Carbon Trust.
Birmingham City Council. Excellence in People Management Project. (Feb. 08 – Oct. 08)
Business Process Analyst and Process Quality Manager(Capita Associate). Coordinate/lead quality assessments and produce and develop IDEF0 Functional Models/Operational Maps to support business development within a large scale HR transformation/ERP implementation project. Process mapping and development using Igrafx IDEF02007, Visio and workshops. Four contract extensions during this period. Business analyst management.
Service Birmingham Business Transformation (Nov 07 – Feb 08)
Solution Consultant (Capita Associate). Applying Six Sigma and other process improvement methodologies within a solutions team defining the requirements for service redesign in the Adults and Communities Directorate.
Tiscali UK (Oct. 07 – Dec 07)
Merging and simplifying processes and procedures within corporate HR following acquisition growth. Using process mapping, interviews, ISO9001 and 6 Sigma techniques.
Network Rail (Mar. 07 – Aug. 07)
Led process mapping workshops for signalling design and improvement projects. The project involved gathering process information from interviews, workshops and document review and then modelling this using Visio. These Visio models are now on the Network Rail intranet with hyperlinks to supporting procedures, guidelines and records.
Future Leaders (May 07)
Designed and delivered practical training on process improvement and Total Quality Management for an organisation that had outgrown its existing processes and procedures.
Capita (Sept. 06 – Mar. 07)
Led Business Process Analysis and Redesign in a local government consultancy team, identifying business process improvement quick wins and medium term improvements across a range of delivered services. Activities included process walkthroughs and mapping, identification of non value adding steps and running process review and design workshops.
(Oct 2005 to Sep 2006)
SENIOR CONSULTANT
• Led a process mapping and quality management project for a global energy company.
(Sep 2003 to Oct 2005)
CONSULTANT
SANGUMA LTD• ISO9001 QMS design and review for custom engineering company.
• Designed and delivered training on Creative Thinking for Business.
• Clients included Sony Ericsson, Age Concern, National Audit Office, Reed, CMPS.
(Jul 2002 to Aug 2003)
OPS DEVELOPMENT & QUALITY MANAGER
SONY ERICSSON• Managed and improved international ISO 9001:2000 compliance for M2M sites by reviewing, simplifying and documenting processes and procedures that effectively supported business operations and continual improvement.
• Led Time to Market process reduction workshops resulting in approx 70% cycle time reduction.
(Apr 1997 to Feb 2002)
BUSINESS PROCESS MANAGER
NTL COM & WTplc• Managed ISO9001:2000 compliance and development.
Designed and delivered process improvement training
(Mar 1993 to Apr 1997)
QUALITY SYSTEMS CONSULTANT
QSS LTD• South East England Quality Consultant for Fujitsu ICL (15 month contract). Managing ISO9001 compliance and developing EFQM BEM processes.
• Wrote quality procedures and manuals for Workplace Technologies Plc and 3 Com.
• Reduced manufacturing reject rate by 70% to less than 1% for BISS Ltd.
RECENT ACHIEVEMENTS
• Business systems/process review, improvement and definition at the Carbon Trust
• Business Process Analyst and Process Quality Manager within Birmingham City Council Excellence in People Management Programme
• Used Igrafx IDEF0 2007, Microsoft Visio and workshops to produce an integrated process model for HR Transformation within Birmingham City Council’s Excellence in People Management programme.
• Solution Consultant (Capita Associate) within Service Birmingham Adults & Communities Business Transformation, defining and assessing citizen requirements for service redesign.
• Designed and delivered Process Improvement and TQM training for an organisation applying these principles to challenging schools.
• Project managed a global ISO 9001:2000 compliance and development programme.
• Managed change to operational processes and systems and quality management in small to multi-site, multinational technology companies.
• Led Business Process Analysis and Redesign in a local government consultancy team, identifying business process quick wins and medium term improvements across a range of delivered services. Achievements included simplifying the letter production process in one department from 25 steps to 5 to reduce turnaround from 10 days to 2.
• Analysed the current management system of a local Age Concern against their national Quality Counts standard and designed a self-assessment tool for in house use. One year on, the C.E.O. reported the tool has been excellent and enabled the organisation to achieve a successful audit of their Quality Management Systems.
