Start-up of successful internet cafe/bar in Spain. Took over a failing business and turned it around into a profitable concern.
Providing IT support to other small business and individuals
Dealing with suppliers and customers.

Providing third line support for the global email organisation. The organisation consisted of Exchange 2000, Exchange 2003, BlackBerry, KVS, Mimesweeper, Faxination, Antigen hosted on Windows 2000 or Windows 2003 servers.
Project Management and implementation of Vodafone Business Email Project, a bespoke mobile email service for the company and its business customers.
BlackBerry Server support including setting up new users, maintaining the integrity of the database with regular review and cleanup of the accounts. Took part in the upgrade from BES version 3.6 to BES version 4.0
KVS Server support including creating new vaults and upgrading the server from version 4.7 to version 5.0

Start-up of successful internet cafe/bar in Spain. Took over a failing business and turned it around into a profitable concern.
Providing IT support to other small business and individuals
Dealing with suppliers and customers.

Providing third line support for the global email organisation. The organisation consisted of Exchange 2000, Exchange 2003, BlackBerry, KVS, Mimesweeper, Faxination, Antigen hosted on Windows 2000 or Windows 2003 servers.
Project Management and implementation of Vodafone Business Email Project, a bespoke mobile email service for the company and its business customers.
BlackBerry Server support including setting up new users, maintaining the integrity of the database with regular review and cleanup of the accounts. Took part in the upgrade from BES version 3.6 to BES version 4.0
KVS Server support including creating new vaults and upgrading the server from version 4.7 to version 5.0

Management of a core team of 5 permanent staff and 9 contract staff.
Major incident management including communication to Upper Management and the users. Root cause investigation and implementation of resolutions
Working alongside the Security Team to establish and implement security, anti-virus, spam and email policies for the company.
Project managed the rollout of Exchange 2000 to Vodafone UK, including 50 servers and 18000 users. Project included the migration from Exchange 5.5 and Lotus Notes as well as the migration of the BlackBerry Service, Faxination Service, SMS Service and implementation of a global Active Directory.
Implemented BlackBerry service for Vodafone UK and provided consultancy to Vodafone Italy and Vodafone Spain.
Represented the UK on the Global Mail Advisory Board which set policy for the company worldwide

Exchange 5.5 Daily Administration including – server installation, setting up mailboxes, server maintenance and monitoring, directory imports/exports, IS size management, backup and restore servers, full disaster recovery procedures, public folder administration, site connectors, internet connectors (IMS), virus and content checking with Mimesweeper and Clearswift ES, Antivirus protection with Antigen and Sophos Engine.
Exchange Organisation includes 6 sites, 10000 users and 45 servers.
NT 4.0 Daily Administration including – server installation, setting up accounts, shares and permissions, printers, backups, supporting 2500 users & 80 Servers.
RoyalBlue/SQL Project – Technical consultant on new Helpdesk Software.
Faxination Project – v 4.0 linked to Exchange Site. Project co-ordinator from business needs and analysis to implementation.
Outlook 2000 Project – Custom build using ORK and CIW, manual rollout using login scripts.
Windows 2000 Project – Member of the Project Team planning Windows 2000 Rollout.
Member of the Steering Group working in collaboration with Microsoft to plan the Active Directory Structure for Vodafone UK.

Deputised for Team Leader
1st line support for 2500 users on an NT 4.0 Network