Fleet Management & Logistics
• Design & development of fleet tracking,logistics, stock & warehouse. management solutions using Visual Studio 2005/08 and VB6, SQL 2005/08.
• Development of desktop and mobile gps/data collection applications.
• Creation of business requirements and technical specifications, development, testing and deployment of desktop and PDA applications.

British Aerospace (BAE Systems)/Computer Science Corporation, Preston
• Development of subsystems for Eurofighter engineering support system in Visual Studio (VB6) and VB.Net.
• Development of GUI forms/ActiveX controls, and business/data layer DLLs.
• Working from detailed technical specifications, and development guidelines.
• Conducting extensive testing using Rational Robot, and creation of user support documentation.

B2B IT and Telecommunications Solutions Provider


• Working with a team of 5 developers, developing communications and collaboration solutions for the company’s client base.
• Responsible for the management and operation of development projects from business requirements to post implementation.
• Liaising with clients to analyse requirements and production of business & functional specifications.
• Production of technical specifications, project cost estimations, development plans, etc.
• Development of various applications, including VoIP systems, intelligent Email management systems, Blackberry & Windows Mobile applications.
• Design and deployment of VoIP/PSTN gateway servers.
• Development of call centre applications such as CRM popup screens, predictive/auto dialling, queue management, utilising VB6/VB.NET and generic VoIP/SIP SDKs/APIs.
• Development of multi-user, multi-tier CRM and collaborations applications using VB.NET, VB6, ASP & SQL Server.
• User acceptance testing, debugging, deployment and training at client’s sites.

• Working with a team of 20+ contracted developers, developing and deploying multi-user, multi-site applications and web sites using VB.NET, ASP.NET & C#.
• Creation of business requirements and functional/technical specifications.
• User acceptance testing, deployment and support.

UK’s Leading Supplier of Financial and Insurance Products.

Software Development (Contract)

• One of four contractors hired to work on the company’s existing pensions and insurance processing systems written in VB.NET and VB6/5/4 (COM & ADO/SQL).
• Creation of functional specifications and test cases from supplied business requirement documentation.
• Resolving various issues with existing software, and integration of product change requests.
• Conducting extensive testing, and user acceptance testing.

Call centre operation marketing mobile communications to domestic and business customers. Working with a team of 4 developers and reporting to the Managing Director.

• Hired to evaluate the company’s current software solutions and systems, produce comprehensive development plans, and design/implement effective solutions using contemporary technologies and methods.
• Arranged and conducted regular meetings between developers, management and key staff to discuss current business processes and identify issues with existing solutions.
• Introduction, training and enforcement of an effective software development process.
• Design, implementation, testing/debugging, deployment and maintenance of various call centre and CRM applications in VB.NET/ASP.NET and VB6. Integration with telephony systems and utilising technologies such as COM Interop, TAPI, remoting etc.
• Design and implementation of a highly scalable, integrated and modifiable COM+ business logic tier adaptable to the company’s continually changing trading processes and marketing campaigns.
• Development of various intranet applications providing customer/product information to call centre operatives, and reporting/statistical information to management and key staff. Employing ASP.NET Web forms, Web services, ADO.NET, SQL, Crystal Reports, etc.
• Installation, configuration and maintenance of Avaya PBX system for 300+ users.
• Design and development of applications to integrate Avaya IP Office with existing call centre applications. Utilising SIP soft phone technology and Avaya SDKs/APIs to provide agents with onscreen call management such as autodial, predictive dialling, hold/mute, call transfer etc.
• Development of applications to extract call log information from Avaya PBX and generate reports and statistics for management/real-time monitoring purposes.
• Planned and implemented the migration of legacy VB6/ASP applications to the .NET Framework and coordinated the deployment of new solutions, ensuring minimal downtime and post-deployment issues.
• Management of several SQL servers, including design and implementation of databases, maintenance of existing databases, and creation of stored procedures.
• Adhoc duties such as provision of technical support, repair and installation of hardware etc.

Provider of legal, financial and resource management solutions to SMEs. Working with a team of 9 developers at several sites and reporting to the Technical Director.

• Promoted to Software Developer after demonstrating extensive development proficiencies.
• Analysis of the business processes for the entire company with over 300 potential users consisting of account managers, solicitors, financial advisors, accountants, call centre operatives, field sales representatives, administration/support staff and various contracted consultants. Upon analysis, redefine business processes, define various system implementation strategies, project scopes, estimation of required resources, and identify deliverable milestones and project timelines.
• Creation of deliverables – business analysis, business requirements, detailed designs (including UI wire frames and class diagrams), and project plans.
• Extensive collaboration with key users to identify business process shortcomings and creation of workflows to improve process quality and operational efficiency.
• Responsible for the design, development, debugging, deployment and maintenance of highly reliable, scalable and available n-tier client/server applications in VB6 and VB.NET.
• Considerable design and maintenance of VB6/VB.NET forms to create and enhance various user-friendly and feature-rich interfaces.
• Design and development of the company’s first intranet/extranet service to permit access to a variety of real-time financial data from third party XML feeds, archived document retrieval and client information portal. Utilised ASP, ADO/SQL and asynchronous ActiveX DLLs for business/data tiers.
• Design and creation of various SQL databases, tables and stored procedures.

• Provision of first-line technical support to 200+ employees, via telephone, e-mail, VNC, and in-person.
• Management and administration of domain controllers, active directory, group policy etc.
• Building/installing workstations and servers to required specifications.
• Installation, upgrading and configuration of various operating systems and software, including MS Windows 2K, MS Business Servers, MS Exchange Servers, Novell Netware Clients/Servers, MS Office, Sage Line 50/100, Crystal Reports, SQL Servers etc.
• Repairing and upgrading of workstation and server hardware.
• Installation and configuration of network components, e.g. CAT5 cabling, network cards, routers, switches, firewalls, shared printers/scanners, wireless access points, etc.
• Development and maintenance of various databases for accounts and marketing purposes.
• Daily backup of file servers, and FTP transfer to remote data centre.
• Management of MS Exchange Servers and e-mail accounts.