• Development of bespoke JAVA code:
o Loading contact data for marketing database connected to GENESYS OUTBOUND CONTACT SERVER for outbound dialling
o Use of the GENESYS DESKTOP API
o Marketing Offer Management System based on AMDOCS CLARIFY
o Data load/data extract/reporting
• Korn shell scripting
• Web Service/EJB J2EE development using BEA WEBLOGIC Application Server.
o Development of CRM multi-channel systems, integration with IVR, web and SMS.
o SOAP/XML web services provided to, and consumed from, the corporate SOA backbone.
o HIBERNATE persistence
o XDOCLET/VELOCITY code generation
• Team Leader managing near-shore development (St. Petersburg, Russia). With responsibity for:
o Liaising with remote development team leaders
o On-shoring developed code: integrating code, unit testing, providing feedback, defect management/resolution
o Reporting progress to project management
o Commissioning environments for development, test and pre-production.
• TIBCO middleware
• ORACLE 9.2, 10.1 database – schema design, PL/SQL package development, data load,
• IBM DB2 database – schema design and development.
• APACHE ANT – build tool
• APACHE MAVEN 2 – build tool
• CONTINUUM – build server

• Upgrade of bespoke Java code to load outbound call lists for Abbey’s Debt Management Organisation. Upgraded code from Genesys 5.1 schema to Genesys 6.5 schema.(JAVA 1.3.1/ ORACLE 9.2)
• Development and upgrade of web based tools to manage and report outbound dialling (JSP/ASP/JAVASCRIPT/IIS/TOMCAT)
• Brio Intelligence Designer. Development of MIS reports. (Genesys Datamart/Brio OnDemand Server/Brio Broadcast Server)

• Design, development and support of CRM systems
• Management of development teams.
Clients:
• BT Retail
Siebel Integration
Developed integration with back-end systems including billing, telephone exchange and provisioning systems (VB, ActiveX, Siebel EAI/Workflow).
Developed Genesys CTI interface using the Siebel G-Plus adaptor.
Vitria BusinessWare
Design and development of a middleware solution to provide ‘soft’ routing of XML messages from internal and external sources.
Siebel Configuration
Configuration of Siebel to provide various functional requirements.
Oracle PL/SQL Development
Development of PL/SQL packages to provide data from Siebel to external applications (bt.com)
JSP/JAVA
Development of JSP web pages to provide access to project management tools for management of Change Request, Risks and Requirement registers.
• Siemens/Kabel New Media.
Development of Vignette Content Management (CMS) and Content Delivery System (CDS) system. System was designed to be usable by multiple business divisions and be available in multiple languages. (VIGNETTE, TCL, JAVASCRIPT, ORACLE)
• News International/The Times.
Development of Vignette CMS and CDS systems for daily newspaper. Database design and performance analysis.. Development of interfaces to import text and images from the print editorial system. (VIGNETTE, TCL, HTML, DHTML, JAVASCRIPT, ORACLE)
• Volvo Truck (North America).
Siebel configuration. Development of customer call logging system. (ORACLE)
• Philips
Scopus development. Design and development of consumer goods call logging system to handle products from electric shavers to televisions to mobile phones. Integration with address lookup/validation database PAF system (AND), knowledge base system to provide call centre agents with problem solutions, and Microsoft Office. (TCL, ORACLE, VISUAL BASIC, ACTIVEX)
Third-line support to users based in UK, Germany, Spain, US, Brazil and Australia.
• Internal Projects:
Development of JSP web pages to allow mobile management to access data from SAGE accounting system. (JSP, MS SQL Server)
Siebel 7.5/Genesys integration: inbound, screen “pops”, outbound campaign data to Genesys.
Genesys Call Routing Strategy development. Building of call routing strategies to route calls based on information retrieved from contact database.