• Responsible for business development across the firm’s 7 offices covering all areas of law.
• Targeting and networking potential referrers.
• Contacting and visiting existing referrers providing a Face to the Firm.
• Communicating referral arrangements and particulars to the file handlers and integrating into the system to ensure excellent all round customer service.
• Amendment and restructure of an off the shelf case management system to a fully operational and “live” conveyancing software package.
• Design and Creation of marketing leaflets, introductory letters, website content and literature.
• Ability to work effectively in busy open plan office.
• Responsible for review of applicants to the firm including short-listing, interviewing and selection.
• Developed and implemented a structured business to business sales process.
• Led change throughout aspects of the established business to improve customer and referrer perception.
• Attended breakfast networking meetings to promote the firms presence in that area or market.

• Home-based claims manager responsible for prompt contact, negotiation and settlement of all aspects of any potential claims against Quinn by the policy holder and any potential claimants.
• Role encompassed contacting all parties to the file via my own enquiries. Establishing liability, preparing locus reports, obtaining witness statements, arranging vehicle repairs, organising disposal of salvage, arranging credit hire and authorising payment of the same.
• Strong negotiation skills during dealings with potential claimants, instructed solicitors and other parties to the file.
• Target driven with high volume of files involving personal injury, vehicle damage, credit hire and storage.
• Daily and weekly reporting to claims office via phone, email and reports.

• September 2006 onwards - promoted to Partner overseeing the Conveyancing Department and Business Referral Development.
• Solely responsible for the tendering of and successful appointment to several major Banks’ panel of solicitors.
• Main point of contact for all referrers and affiliate companies on a day to day basis.
• Responsible for the expansion of the business nationwide through estate agents, mortgage brokers, PI AMC’s and panel managers.
• Tailored our advanced IT system to our bespoke requirements to assist with Key Performance Indicator’s and Critical Success Factor’s which were previously non-existent within the department.
• Dealing with and effectively resolving clients care issues.
• Hosted various Marketing events including black tie corporate events; corporate sporting events and networking luncheons to name a few.
• Involved in the advertising together with our PR Company, including newspaper interviews, website content and design.
• Designed our online case tracking portal for clients and referrers with an external consultant.
• Assisted with the marketing material design and incorporation onto our website.
• Ability to prepare bulk matters for completion including accounts package preparation and large volume bundle preparation prior to completion.
• Improved the manner in which quotations were provided, recorded and monitored - drastically improving conversion rates.
• Worked in conjunction with the HR department carrying out appraisals, interviews and overseeing training of new staff.
• Motivating, leading, training and overseeing the Department, providing help and improvements to processes and the system to enable them to achieve their full potential in terms of file handling and personal development.
• Attended various Will Courses.
• Prior to above worked as an experienced Personal Injury Solicitor with the ethos to resolve and settle claims efficiently.
• Completed my training contract in Personal Injury, Conveyancing and Civil Litigation seats.

• Full responsibility for 350+ Pre-litigation file load.
• Responsibility for researching and quantifying all types of personal injury related claims to ensure Clients receive an exceptional level of legal advice.
• Evaluating the viability of claims including initial set-up, progressing, negotiating and conclusion of the cases.
• Experienced in claims involving Credit Hire, Storage and Recovery, Vehicle Damage and all other types of Special Damages.
• Extensive experience in drafting Particulars of Claim, Claim Forms and preparing Witness Statements adhering to Civil Procedure Rules.
• Required to attend County Court in relation to numerous hearings.
• Liaising with Counsel and instructing to advise on quantum and liability.
• Expected to work effectively under own initiative, always mindful to protect the interest and potential liabilities for the client and the Practice.