CV (Curriculum Vitae) / Résumé

PROFILE

A Senior Siebel Certified Configurator with experience in development, business analysis, and team leading. Particular development strengths include Tools configuration, Scripting, Workflow and problem solving. I have been involved in all stages of the Siebel Project life cycle including business process analysis, solution design, configuration, deployment, support & maintenance.


I have over 9 year’s industry experience working on client sites. I am highly motivated and results driven, with strong problem solving and management skills. I have experience working under pressure & to tight deadlines, with the ability to integrate quickly into a team environment.

EDUCATION & SKILLS

1998: MSc. Information Systems & Computing, De Montfort University, Leicester.
1997: BA (Hons) Business Studies (4 yr Sandwich), De Montfort University, Leicester.
1993: 4 A-Levels Math's, Physics, Economics, Art & Design, Allerton Grange High, Leeds

SIEBEL CERTIFICATION AND TRAINING:
• Siebel 2000 Certified
• Siebel 7 Certification
• Siebel Customer Certified

SIEBEL APPLICATION EXPERIENCE:
• Siebel eEnergy, eConsumer, eFinance, ePricer • Siebel SmartScript
• Siebel 99, 2000, 7.5.3, 7.7, 7.8 • Siebel Integration EAI (BS & XML/MQ)
• Siebel Tools • Siebel Repository Migration
• Siebel eScript/VBScript • Siebel Server Administration
• Siebel Workflow • Siebel EIM
GENERAL
• Oracle 9i, Oracle 10g, SQL Server 2000, MS Windows 2000
• SQL, Toad (DB management tool)
• HP (Mercury) Test Director, Load Runner (performance testing), Assyst Enterprise
• Microsoft Visio, Visual SourceSafe, Microsoft Project, Crossworlds training
• Methodologies: SSADM, Object Orientated, and PRINCE

CAREER HISTORY

RWE UK (NPOWER), Solihull Senior Configurtor/Lead Aug 07 – Present

Main Projects:
Business Movers SME project
• Enhance Siebel 7.8 application to automate the creation of auto-correspondence to improve customer communication, to be picked up by a daily batch process & interfaced to fulfillment house.
• Responsible for the Siebel development required to deliver functionality. Including technical design documentation.
• Configuration included object definition changes, eScripting, & Workflow changes.

Customer Credit Risk Management project
• Project initiated to enhance Siebel 7.8 application to enable npower to better manage customer risk, to avoid market exposure.
• Responsible for managing the Siebel credit risk solution feasibility & design, working from BRS documentation & stakeholders.
• Conducting several design walkthroughs with key business stakeholders, to fine tune solution.
• Responsible for producing final Siebel functional design documentation required for business signoff.


Siebel 7.8 Refinements Phase 1
• Siebel enhancements across the application soon after the upgrade, automating & improving functionality to improve user experience.
• Responsible for managing the Siebel development from technical design to go-live delivery, working with 2 other developers.
• Full Siebel development including tools configuration (UI, Bus Comp, Tables), eScript, Business Services & Workflow design.
• Liaising with testing teams & release management, to coordinate repository migration across the different environments.

Siebel Upgrade 6.3 to 7.8 Project: (Aug 07 – June 08)
Development team lead on RWE’s successful Siebel eEnergy upgrade project, migrating from version 6.3 to 7.8.2. Technically hands on, with my primary focus to help lead the development team & deliver technical enhancements to ensure the upgrade was delivered on time & to budget. My role also involved coordinating with the offshore development team (Accenture India) to deliver full functionality.

• Converting complex Siebel 6.3 functionality & Scripting to comply with Siebel 7.8 architecture, both Browser & Server side code.
• Tools configuration (UI, Bus Comp, Tables), Business Services, Workflows development.
• Experience in understanding & resolving configuration issues such as Siebel crashes using FDR’s & crash files.
• Siebel auto correspondence – Generate & mail merge functionality using Doc Server.
• Advising & working with a team of 5 developers on site & working directly with offshore development team, this included mentoring & supporting them resolve development issues.
• Support & maintenance of numerous interfaces to external systems – Beryl (Billing system) & Formfill (Registration and Flow Management system), using EAI.
• Siebel server administration including monitoring Component logs; creating custom server components; creation and support of RCR jobs. Other tasks included setting event logging, profile configuration, release management - dev2prod.
• Executing Siebel performance tests, automated using Load Runner tool.
• Commitment to deliver to tight deadlines, this meant working unsociable hours & weekends.
• Part of onsite ‘Roll out’ team, responsible for helping & advising users on new system to insure smooth migration.

BRITVIC PLC, Shirley Siebel Configurator April 07 – Aug 07

Part of the development team responsible for implementing new functional enhancements to their current Siebel 7.5.3 Consumer Goods Application. Our main aim was to improve functionality around the Product Promotions & Campaign Management area’s, working with their in-house development and business analyst’s teams. My main responsibilities included:

• Advising on Siebel technical design/solution to deliver product searching functionality
• Siebel Tools Development, including Applets, Views, Business Component & table level changes.
• Siebel eScripting changes across all object levels & Business Services.
• Coordinating with business analysts & testers throughout the project development cycle to deliver release on time & to budget.
• Drastically improving performance of Baseline Data functionality, by reducing process time from 50 minutes+ to 2-3 minutes.

ROTHERHAM COUNCIL Siebel Configurator Feb 07 – April 07

Siebel Configurator (via Mphasis Consulting) to implement phase 1 of Siebel solution to replace a current ‘stand-alone’ access database which is used by the Council’s Forward Planning department to measure/monitor the use of industrial (& retail) land within the borough. My main responsibilities include:

• Requirements gathering - as no requirements or functional documentation had been drafted.
• Scoping & Designing the Solution - working directly with forward planning team to understand their business needs
• Organizing & conducting the design walkthroughs with forward planning team & training users on potential solution.
• Full Siebel tools Configuration - included creating new Screens, Views, Applets, Business Objects & Components, & Data layer changes. Also Workflow Configuration & Business Service scripting changes.
• Technical & ERD documentation to support Siebel configuration work undertaken.

NPOWER, Solihull Siebel Configurator/Team Lead Jul 04 – Jan 07

Senior Siebel developer with team lead responsibilities, using Siebel Energy vertical. Main responsibilities comprised of managing a team of 5 Siebel developers; undertaking solution design to final deliverable; Working directly with the business to determine requirements via workshops & design walkthroughs. My main responsibilities & projects are summarised below:

• Full Siebel development including tools configuration (UI, Bus Comp, Tables), eScript, Business Services & Workflow design.
• Managing a team of 5 developers, this included team mentoring by supporting development issues, and planning and estimating development workloads for projects across the development team.
• Support & maintenance of numerous interfaces to external systems – Beryl (Billing) & Formfill (Registration & Flow Management system), using EAI – Integration Objects/XML/MQ.
• Siebel server task administration, including creating custom server components & RCR’s, and monitoring components & tasks.

Main Projects:
Billing Address Mismatch project
• 5-month project developed to tackle problems such as address data mismatch across various systems (Billing, Siebel, and Patty), high volumes of returned mail & customer complaints as a result. Estimated cost in the region of 200K.
• Script Wizard was used to control user experience when adding billing details & interface with billing system to align data.
• Address validation in Siebel using external address software – ‘GB Data’.

Automated Retention project
• 8-month project to automate & improve npowers customer retention process, with key benefits such as financial saving of 2.8 million within 1st year, ½ million yearly after and 3 FTE’s. Estimated project cost in the region of 400K.
• Automating the loss objection decision matrix in Siebel, used to determine if npower can object to loss.
• Included automating interfaces with the Formfill (flow management system) to send/receive Dataflows when required.
• Automatic creation of retention SR’s on receipt of loss request to drive & capture the retention process.
• Use of activity template functionality, RCR and workflow to trigger batch processes.
• Automated creation of correspondence activities, to be picked up by a daily batch process & interfaced to fulfillment house.

Debit & Easyway Load project
• 6-month project developed to improve the current manually intensive Direct Debit renewal process across Beryl & Siebel. Also to fulfill legal requirements to become BAC compliant & inform customers automatically whenever there is a change in monthly DD plans. Estimated cost in the region of 200K.
• Automating the synchronization of DD renewals from Beryl (billing system) to Siebel via daily-automated EIM batch load process. Once loaded into Siebel, the plans were processed automatically & Direct Debit details updated accordingly.
• Development included use of Workflows policies, processes & state models.

REUTERS UK, London CRM Developer/Analyst Mar 03 – Jul 04

I worked within the CRM division, responsible for building their global CRM strategy, working on various projects to enhance the application. Main aims included providing an integrated transaction process that enabled a single view of the customer from opportunity to invoice. Final project was ‘Order to Cash’ designed to improve their Sales process from order capture to fulfillment.

Main Projects:
Order-To-Cash Project
• 10m plus project with IBM GS UK acting as Outsourcing partners & Siebel Integrators.
• Acting as Reuters representative for the Products & Pricing aspect of Order to Cash project
• Siebel Development & configuration using Siebel 7.5.3 /Oracle, Tools, ePricer
• Working on design changes and Change Requests as part of the RAD development lifecycle.
• Detailed design documentation

Model Centre 2 Project
• Siebel development, focusing on the Sales, Order & Client Training processes.
• Working with Business managers to define requirements and design changes
• Providing application Support to Customers locally and internationally, requiring excellent communication skills & problem solving skills. Involved in user training days onsite.
• Involved in many areas of development including Workflow and EAI
• Lead & managed Pilot project to develop Siebel Synchronization with MS Outlook, to allow sales employees to synch their Siebel Calendar with Outlook.
• Responsible for creating & managing Upgrade guide documents for the release process

IBM UK Global Services Senior Consultant Oct 98 – Dec 02
Joined via the IBM Graduate Scheme

Main Projects:
CGNU Banking Project, Siebel Analysis/Configuration
• Siebel Banking call centre solution for a key financial service client using Siebel eFinance. Highly visible project managed and integrated with other key systems and vendors.
• The project concentrated on providing online Banking services to its existing customers, supported via a Siebel Call Centre.
• Responsibility included Configuration using Siebel Tools, business process analysis, consulting & delivery of application.
• Configuration of Business Components, Views, Applets, Screens, Workflow Policies and Actions.
• Involved in all stages of the project lifecycle, including Analysis, Configuration, Testing & Bug fixing.
• Siebel Defect Management, coordinating the distribution of defects after testing

CGNU -Wealth Management, Siebel Analysis/Configuration
• Siebel eFinance implementation to provide Wealth Management services to CGNU’s customers.
• Analysis & Configuration of the ShareDealing functionality, allowing customers to set up Portfolio’s to trade in Equities/Shares.
• The project had a high degree of synchronization and integration with other systems/environments and vendors, such as the Web, Crossworlds, and other primary DB’s.
• Excellent client facing skills used to communicate to senior managers and users to determine scope and requirements.
• Management of ‘Field and Static data Mappings’. Responsible for coordinating all Siebel static data mappings with other vendors across the program, initiating program solution.
• Configuration of Screens, Views, Applets & Business Objects/Components

ASDA - Online Shopping Project, Support/Development/Testing
• The project was a phased e-commerce solution combining Call Centre & CD based application for internet & tele shopping.
• Role was twofold. Primary role was that of a trainee member of the Application Dev’ Team
• Responsible for providing support on software enhancements testing and application maintenance.
• Secondary role was the provision of out-of-hours support as a member of the Application Maintenance Team.
• Developing good client-facing skills, the ability to make decisions, and resolve issues, at short notice and under pressure.
• Short- term role of system tester for intranet project, adapting quickly to test scripting & execution methodologies.
• The technical skills included, AIX, SQL (DB2/UDB)

Employment History