CV (Curriculum Vitae) / Résumé

The Fashion Retail Academy
London. UK
2009-Present

Interim Registry and Office Manager
• Responsible for the provision of an integrated, efficient and reliable student Registry and information service;
• Management of the administrative activities associated with the registry, academic and course administration; ensuring the provision of direct administrative support to courses; and line management of the Academy’s student Registry team;
• To provide a customer focused service to both internal and external users of the administrative support service;
• To assist the Academy in the development, expansion and improvement of the Academy’s management information system and all associated reporting and data enquiries;
• To take overall coordinating responsibility for:
• admission and enrolment processes
• enrolments and examinations
• collection of tuition fees and monitoring of student debt
• input of student data onto MIS and maintenance of student files
• monitoring of student attendance
• production of statistical reports relating to applications
• To analyse, reconcile and prepare key findings from externally generated performance reports, e.g. Ofsted, LSC FE success rates reports
• Member of Senior Management Team







Bournemouth University, UK
Various positions 2006 - 2008

Academic Administration Manager; The Registry 2007 - 2008
• Lead the review, design and implementation of academic administration strategies and practice across Partner Institutions and the University to facilitate best practice and consistency across School and University policies, regulations and procedures;
• Provided leadership, motivation and strategic direction to staff within the relevant Partner Institution Administration teams, supporting the delivery of all academic programmes delivered to Bournemouth University Awards;
• Managed the review, design and implementation of strategies to enhance effective communications and working relationships with Partner Institutions and University School and Support Service Staff (particularly Heads of HE, Heads of Quality, Link Tutors, Programme Leaders) and external agencies as appropriate;
• Coordinated the successful development and implementation of management tools, including an operations manual to support best practice;
• Lead academic administration preparation for external reviews and audits;
• Contributed to the strategic development of Bournemouth University’s partnerships portfolio;
• Represented Partner Institutions on relevant University and Partner Institution Committees;
• Oversight and maintenance of budgetary funding in excess of £1,700.000.00 for all Partner Institutions;
• Facilitated the effective management and coordination of academic programme administration across all Partner Institutions, offering programmes to Bournemouth University Award relating to all facets of daily operations.
• Member-Senior Management Team
• Chair-Bournemouth University Partner Institution Administrative Team
• University Reader-Annual Report on Programme Monitoring
• Member-Quality Assurance Framework Review
• Secretary-Partnership Board’s for 6 Colleges
• CRB Counter signatory for the University
• Member Partnership Review Board
• Member Partnership Marketing Group
PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS, CONTINUED

Senior Programmes Administrator; School of Health and Social Care 2006 – 2007
• Reported to the Academic Administration Manager for all HSC Pre-registration Programmes;
• Managed a team of 15 staff to ensure that effective administration was provided to a portfolio of courses;
• Monitored staff recruitment, selection, performance and development, together with the implementation of a staff appraisal system and a positive working environment;
• Developed the team to provide proactive customer service and pastoral support to ca.1500 nursing students;
• Delivered first class customer service support to external agencies;
• Managed the Professional Registration of graduating students with the Nursing and Midwifery Council;
• Coordinated the maintenance of all administrative records relating to the course portfolio;
• Successfully organised all professional requirements of course administration and support, including liaison and meetings with external agencies to develop effective working relationships;
• Ensured the administration of course provision satisfied contractual demands;
• Oversaw the management of the processes relating to the administration of examinations and assignments, including coordination of 56 examination boards, timetables and special needs lists;
• Assumed control of the administration of external examiner appointments and liaison as required;
• Managed a key coordination and liaison role with Registry and Central Services on all student-related issues;
• Acted in an advisory capacity to academic staff on all issues relating to course delivery;
• Represented courses at meetings – preparing all associated agendas and completing minutes as needed;
• Coordinated documents and statistics collection in relation to quality audits, course reviews and development;
• Deputised for the Academic Administration Manager as required whilst acting as SPA.



Swallow Morangie Hotel, Tain, Ross-Shire
General Manager 2005 - 2006
Appointed Manager of a prestigious Victorian Mansion, assuming control of areas such as: yield management, sales, marketing and advertising initiatives and weekly revenue reporting:
• Facilitated the continued delivery of service excellence whilst dealing tactfully and diplomatically with any arising complaints;
• Project managed HR-coaching, counselling and disciplinary training;
• Assumed full budgetary responsibility, including: payroll management, labour scheduling and purchasing;
• Maintained a GP of 70% within the kitchen whilst reducing stockholding to a maximum 7 days;
• Coordinated Health and Safety, including: COSHH reports, ADA Audits, risk assessments and fire training;
• Oversaw the preventative maintenance of physical plant, to include Capex recommendations.

Various, New York, USA
Business Consultant 2002 - 2004

• Prepared business and marketing plans for small to medium size businesses in start-up phase;
• Presented to financial institutions and small business administration to obtain financing for projects, acting as the Business Manager for the client.


EARLY CAREER BACKGROUND

Company Position Held Dates
Harbour Beach Property Mgmt. Inc., Fl. USA Partner 1994 – 2002
Marriott Corp., Frankfurt, Germany Director of Sales and Marketing 1988 – 1994
Quality Inns, Frankfurt, Germany Director of Int’l Sales / GMBH Managing Director 1985 – 1988
The Dorchester, London Director of Marketing 1984 – 1985
The Breakers Hotel, Fl. USA Sales Manager 1982 – 1984
Maui Marriott in Hawaii, USA Sales Manager 1980 – 1981
Delta Air Lines, London, UK International Sales Manager 1978 – 1981
EARLY CAREER HIGHLIGHTS

• Proprietor and operator of a resort hotel in Fort Lauderdale, Florida - elevating the occupancy of the resort from single figures to a repeat clientele base of 48% within just 6 years whilst managing budgets;
• Assumed fiscal responsibility for a £4M sales, marketing and advertising budget at Marriott Corp., exceeding night revenue versus budget by producing over £40M in potential room nights within the Central European sales region. Also concluded a strategic alliance with Deutsche Lufthansa to include Marriott in their frequent flier program, after intense negotiation;
• Appointed by Quality Inns to open a newly-created Sales Office in Frankfurt, Germany - hiring Sales staff to service defined territories whilst compiling zero based budgets and establishing goals. Offered expert advice on all sales issues and conducted feasibility studies with Consultants to promote business development;
• As Director of Marketing for The Dorchester in London, facilitated a live satellite broadcast from the Dorchester ballroom in Atlanta, to introduce The Dorchester as the first European hotel to subscribe to the CNN News Network. Also monitored trends within the industry to compete and exceed marketing programs created by competitors whilst planning and executing written protocols for visiting dignitaries and Royalty;
• Successfully created and executed protocols at The Breakers Hotel in Palm Beach, Florida for the visit of HM Queen Sirikit of Thailand and was granted a private audience with Her Majesty before her departure;
• One of the first Marketing Representatives to be hired by Delta in the UK, prior to achieving promotion within just 1 year to International Sales Manager.








QUALIFICATIONS
Master of Business Administration Year 1. Present Status:
• Managing People and Organisations, Learning Diary-63%
• Managing People and Organisations, Assignment-63%
• Managing Finance, Assignment-57%
• Applied Business Ethics, Presentation-82%
• Applied Business Ethics, Assignment-58%
• ‘O’ Levels in English, Mathematics and Biology
• ECDL.

PROFESSIONAL DEVELOPMENT (WORLDWIDE)


• Appeals and Complaints
• Appraisals
• Blackboard - Virtual Learning Environment
• Dreamweaver
• EBis Software
• European Computer Driving Licence
• Excel Advanced
• Fidelio: Reservations, Sales, Accounting
• Health and Safety
• Labour Employment Law
• Negotiation Skills
• Recruitment and Selection
• Risk Assessment
• ServiceWise Licensee Course
• Total Immersion German
• UnitE - Higher Education software


OTHER INFORMATION

• Regular volunteer at animal shelters, with a keen interest in dog obedience, first aid, geography, world events, cultures and nature.

PERSONAL DETAILS


Nationality British
Driving Licence Full, clean, UK

REFERENCES AVAILABLE UPON REQUEST