Responsible for IT Budget circa £100,000.
1st line support for networking and end-user systems including Windows operating systems and MS Office.
Project manager for a Maximizer CRM solution.
Provide system support, training and development of end-user documentation.
Developed migration strategy for upgrade to Windows Server 2008 including utilisation of in-built virtualisation.
Developed remote backup solution as part of an increased security initiative.
Liaised with 3rd Party developers to ensure that IT Systems met the needs of the business.

Configure, maintain and support Highways by Exor Highway Management System software
1st line support for Oracle database, and end-user systems including Windows operating systems and MS Office
Develop Oracle systems to enhance business processes
Design adhoc reports
Developed mobile working solution for Highways Inspectors.
Liaised with suppliers and 3rd party contractors to implement mobile working.
Project manager for a variety of database projects.
Provide system support, training and development of end-user documentation.
Developed Outlook integration application to enter CRM data directly into Oracle database
Develop various VB6.0 tools to manipulate Oracle based data
Develop integration and reporting tools within Excel and Access for Oracle based data.
Development of IT Strategy

Working with various SMEs to develop automated Office applications and solutions including CRM and CTI solutions
Network development and support
SQL Database development and support

Development and delivery of IT/Computing related courses.
Development of relevant Data Management Systems using MSAccess and SQL Server.
Develop links with local government agencies and local SMEs to ensure that courses available met the needs of the local community.
Network Infrastructure development and management.
Budgetary Control of the IT Centre of Vocational Excellence (CoVE) a government initiative sponsored by the Learning and Skills Council.
Recruiting CoVE staff and staff appraisals.
Teaching a variety of development courses including, VB programming, Database design and administration, HTML and Web design and management.

Developing bespoke CRM applications for a varied client base; using Visual Basic V6.0, Visual C++ V6.0, VBScript, Javascript, HTML and ASP. Applications where data driven making full use of VB’s ADO controls to access SQL Server databases.
Database design and implementation using SQL Server 7 and 2000. Development of stored procedures for use with VB applications.
Modification of core data import applications to work with client legacy systems.
Installation and configuration of core Callmedia CTI/CRM products.
On-site support and training.
Preparation and production of all end-user documentation.
Project Management. Managing a team of up to 4 software engineers and ancillary staff including telephone engineers and customer’s IT staff.
Working knowledge of Avaya Index and knowledge of Avaya Definity to programming level.
Training. Delivery of training for resellers on the new software developments within Convergent Labs.

Microsoft Access applications development.
Development of a management information system that is completely user-friendly for use by staff with minimal computer experience.
Hardware specification and installation.
Software specification, installation, testing and support.
Preparation and production of all end-user documentation.
Installed Windows NT Server and Workstation for small office network. Modified contact management system for multi-user environment.
Developed Management Information System, database design and implementation.
Staff training. Delivery of training for new software and general day-to-day operations of computer systems.