Worked on a project to rollout McAfee endpoint encryption software (SafeBoot) to laptops located on various NHS sites within Portsmouth; my work included:
• Gathering data about users/machines and schedule laptops for encryption.
• Install McAfee endpoint encryption components (device encryption, content encryption and port control), encrypt drives and synchronise users on machines.
• Active Directory 2003 administration (create, move or delete objects, reset password, create OUs and security groups).
• McAfee endpoint encryption management console administration (recovery of user/machine account, add move or delete objects, create groups and set permissions).
• Build or upgrade laptops that were below minimum required specification (windows XP, office 2003, anti virus, various applications).
• Audit laptops and produce reports.
• Log daily activities and report to department manager.

Barclays Bank was in the process of relocating their offices in Poole and they were unable to accommodate Getronics staff in their new offices. I felt that the time was right to leave Getronics to pursue personal projects.

Worked as a 2nd line support engineer for the service delivery team at Barclays Bank Plc. Responsibilities included managing client/computer accounts and providing remote 2nd line support to users.
My work included:
• Providing 2nd line support (windows XP, MS office 2003, various applications and local printers) using Tivoli remote control.
• Active Directory 2003 administration (create, move or delete objects, reset passwords, create OUs and security groups).
• McAfee endpoint encryption (SafeBoot) and Pointsec IM administration (create, move or delete objects, recover user account, encrypt laptops and set permissions).
• Remote service delivery of applications and software.
• Domain updates (provide legacy domain access to users).
• Create and manage file shares on the network using clustering.
• Use PeopleSoft8 application to manage queues to ensure that SLAs are met.
• Resolve SafeBoot incidents and provide 3rd line support to onsite engineers.
• Work on projects (using MS Project and Visio) and rollouts.
• Build and configure Dell PCs for test environments, install printers.
• Create and approve work documents for the service delivery team.
• Log daily activities and report to department manager.

Provided 2nd line support to various customer sites including Dorchester Hospital, Tyco Healthcare and Portsmouth University.
My work included:
• Cover engineer for site engineers whilst on their holiday or sick.
• Provide 2nd line support (window 98, NT4, windows XP, MS office 97/2000, printers) to users and computers.
• Active Directory 2000 administration (create, move or delete objects, create OUs and security groups).
• Build and configure Dell PCs, Install PCs and printers.
• Prioritise work schedules, assess reported faults and provide appropriate solutions.
• Use Remedy application to manage queues and meet SLAs.
• Log daily activities and reporting to department manager.

• Built and configured PCs, Installed PCs and printers.
• Setup computers for new users, joined them to domain and configured their account.
• Worked as part of the Desktop Support Team supporting onsite users.
• Installed and configured Outlook 2000, Oracle Application Desktop Integrator, Java Initiator, Client for Citrix Metaframe and a wide variety of other software on PCs.
• Provided IT advice to users, enabling them to gain optimum efficiency from the applications used.
• Prepared reports on work carried out and made recommendations for improvement.

• Selected as part of a pilot team to work on a project which was part of the extended IT service agreement between Ericsson and Compaq.
• Pilot scheme completed ahead of schedule.
• Chosen as a Team Leader to audit workstations, laptops, servers and laboratory equipment at Ericsson headquarters in Stockholm, Sweden.

• Provided desktop support to Medhurst clients on-site and off-site.
• Work included building and installing workstations to the required specifications.
• Successfully implemented the migration of 200 PCs to Windows 2000 platform and provided on-site desktop support to end users at Gojobsite UK Ltd.
• Worked with a wide range of software and hardware products including Dell Optiplex, Dell Latitude, HP printers, Alchemy phone manager software, MS Outlook and MS Office.