Printer friendly ]Freelance Desktop Support Fareham, Hampshire, UK
Desktop support specialist with over 5 years of corporate/commercial experience.
SC verified and CRB Enhanced. MS XP Pro and Comptia A+ certified and ITIL trained
| Rating: | Unrated (New) |
| Hourly Rate / Cost: | £22.22 per hour |
| Daily Rate / Cost: | £177.78 per day |
| Available From: | Now |
| Seller ID: | 324611 |
CV | 
SkillsCV (Curriculum Vitae) / Résumé
Win 2000/XP support Win Server 2003/2008
MS Exchange/Outlook administration Active Directory
Printer Management WAPs
Veritas Backup Exec SANs
Cisco Switching / Routing TCP/IP
Cisco VPN Symantec Ghost Imaging
PC/Laptop Builds PGP Laptop Encryption
Blackberry / BES server PDA Support
References are available upon request.
Employment History
(Jun 2009 to Jul 2009)
Contractred through Taylor Made as part of the project at the new hospital building on the QA site at Cosham for the Portsmouth NHS Trust. Configuring new builds, setting up printer queues and WAPs.
Skills / Responsibilities
Win XP/ 2003 NOS - PC/Laptop Builds - Printer queue management - Setting up/Configuring WAPs
(Mar 2008 to May 2009)
2nd line support/desktop support specialist/installations engineer
Contracted with the council as a 2nd line support/desktop support specialist/installations engineer. Supporting around 5000 users in the Civic Offices, schools, libraries and care homes throughout the city.
Skills / Responsibilities
Win 2000/XP support - PC/Laptop Builds - Symantec Ghost Imaging - PGP Laptop Encryption - PDAs
(Feb 2008 to Mar 2008)
2nd line support specialist/PC installation engineer
Worked as a 2nd line support specialist/PC installation engineer. Duties included the setup and installation of PCs throughout the hospital. Supported desktop issues regarding network access, printer problems, outlook issues, software installations and 2 nd line incidents to strict SLAs.
Skills / Responsibilities
Win 2000/XP/ NOS support - PC/Laptop Builds - Printer queue management - MS Exchange/Outlook
(Apr 2007 to Jun 2007)
Contracted for the Police force at the Winchester HQ, supporting a Windows XP environment. Involved in the administration of network and exchange accounts and also the creation of new accounts and mailboxes.
Skills / Responsibilities
Win 2000/XP support - MS Exchange/Outlook administration - Active Directory – File and Printer admin
(Jan 2007 to Apr 2007)
support specialist
Contracted with NXP as a support specialist. Mainly supporting the 3 UK sites although some calls were taken from throughout the offices around the globe. Supporting a Windows XP environment and applications such as Exchange, Lotus Notes, iRAS, Citrix and Unix.
Skills / Responsibilities
Win 2000/XP support - MS Exchange/Outlook administration - Active Directory – File and Printer admin
(Jul 2006 to Jan 2007)
1 st/2nd line support specialist
Jul 06 – Jan 07 / Jun 07 – Jan08
Worked as a 1 st/2nd line support specialist at the company after initially starting on a short term contract supporting 500+ users around the throughout the South East of England.
Skills / Responsibilities
Win 2000/XP support - MS Exchange/Outlook administration - Active Directory - Blackberry / BES server
(Jun 2006 to Jul 2006)
Service desk support
Short term contract on the service desk supporting around 10000+ users around the country.
Skills / Responsibilities
Win 2000/XP support - MS Exchange/Outlook administration - Active Directory – File and Printer admin
(Feb 2006 to Jun 2006)
support specialist
Worked as a support specialist for the UK and Nordic regions within the Infrastructure Services division of CGI Europe. Resolving 80% of calls at first point of call on applications such as Lotus Notes, MS Exchange/Outlook, Citrix Program Neighbourhood and printer queue management.
(May 2005 to Feb 2006)
1st level support specialist
Worked as a 1st level support specialist. Main duties include dealing with 1st level support queries ranging from email, internet connectivity, web hosting and DNS issues. Taking between 100-150 calls a day, I resolved up to 75% of calls at the first point of contact. If needed I will escalate any issues to 2nd line support. I believe I have gained strong customer focus skills whilst working with Cobweb as we deal with both residential and business customers.
(Apr 2003 to May 2004)
Stockroom Assistant
British Home StoresWorked as a Stockroom Assistant in Fareham. Main duties involved the intake of new stock that arrives on a daily basis and distribution to correct departments. I was also in charge of the sending/returning of mis-directed and damaged stock to either correct store or back to head office.
Education
(Dec 1991 to Dec 1993)
Portsmouth ITeC
Gained a BTeC 1st Diploma in Information Technology
(Sep 1986 to May 1991)
Neville Lovett Community School Fareham
Previous Employment
A-Plant Accommodation Sep 02 – Feb 03
Working for the portable cabin hire division of the A-Plant company, I was responsible for the administration of the day to day office duties. These included dealing with customer enquiries, filing and maintaining of customer contracts as well as debt recovery of outstanding invoices.
Mastercare Distribution July 01 – Sep 02
Started out with the company as a customer service advisor resolving customer issues concerning the delivery of their appliances. Then progressed to the position of Returns Controller and was responsible for the return of faulty and damaged goods to the corresponding manufacturer. I was also involved in the management of the warehouse floor within the loading bay door areas, where daily uplift of faulty appliances occurred.
Gosport Borough Council Aug 98 – July 01
Computer Assistant to the many council departments supplying them with relevant printouts regarding the councils services and issuing of bills and benefits. In charge of the backup procedures of the computer systems on a daily basis and also answered some helpdesk support queries regarding the many applications used on the councils computer systems.
Digital Equipment Corporation May 94 – Jun 98
Worked as a 1st level support specialist. I was a part of the system support department responsible for the management of the computer networks within the site. I learnt a great deal about computer networks throughout my time with DEC and was able to set up PCs and printers onto the network.
Assignment History
(This Seller has recently been shortlisted or contracted for the following people4 assignment)
- Desktop Administrator: We require five desktop administrators, to initially work at Porton Down and Portsdown West, to assist with clearing the backlog of Service Desk tickets at that site; also to support a project activities associated with departmental staff moves. Description of the work: • Provide 2nd line support and some 1st line desktop support to users on-site and on satellite sites • Respond to incidents and requests on the Service Management Tool
