Assisting in Migration of Panasonic Tablet Tough Books
Disseminating Software using SMS
Configuring Clients Desktop and Outlook 2003
Adding Laptops to OUs in Active Directory and Wireless Server
Uploading and adding clients to Safeboot
Remote Desktop Services
Recording requests via Heat Reporting Tools
Decommissioning and Asseting Hardware
Documenting Processes
Reporting to and Liaising with Project Manager
Testing VPN Connectivity

Sole I.T presence at Corporate HQ for the Largest Private Company in the UK 3rd in the world
Responsible for providing 1st/2nd & 3rd line VIP Support, face to face and Remotely
Supporting over 10 different companies and builds in house
Business Critical Issues
Supporting XP,MS 2000 and 2003 server (maintenance only), Ghost Server Build, One World Client (Blueprint), Sharepoint
Wireless Hotspot Build and Conference Setup , including Wireless Microphones and Amps
Documentation of LAN/Wireless/Telephony infrastructure and resolutions
Support of LAN/Wireless/Telephony Networks, 3G Cards, PDAs and Blackberry Handhelds
Lotus Notes 6.5.4\7.2 & MS Outlook client configuration and connectivity and migrations
Excellent customer service skills
Ownership and resolution of faults including Hardware, Software, Telephony, Printing, Remote Access (VPN & Dialup)
Provide recommendations and implement improvements to service/infrastructure
Administration of Telephony system (Avaya, Index)
Management /Liaison of third party suppliers
Responsible for PC and Laptop Builds and ghost imaging
Hardware\Software Asset Management
Client Training
Project work
Richmond Support Tools
7/8/2006 – 30/10/2006
I.T Remote Customer Engineer– NHS, Southampton
Responsibilities:

1st ,2nd and 3rd line Desktop Support responsibilities,
Working via remote connection using RDP, SMS
A very high level of Customer Service,
Asset Management,
Printer Support and networking
Antivirus Install
User Configuration, MS Outlook Configuration,
Ownership of all Software/Hardware faults through to resolution,
Active Directory 2003 (adding clients and Computers to domain)
Liaising with clients
Dealing with Network Protocols,
Remedy Support Tools

Responsibilities:

IMAC, 1st ,2nd and 3 rd line Desktop Support responsibilities,
Administering to NTL/Telewest Headquarters and southern england satellite sites,
Working via remote connection using RDP, VNC, Seagate Proxy,
A very high level of Customer Service,
Asset Management,
Printer Support and networking
Antivirus Rollout/Update,
Hardware and Software Fix,
User Configuration, MS Outlook Setup,
Software /Hardware faults through to resolution,
Active Directory 2003, TEM5 Interface
Liaising with clients/ scheduling manager/ Group I.T manager /SDM, Account Management to achieve an effective client service.
Assisting in Network upgrade
Using a RIS protocols for PC Build, Network Protocols, AD 2003
Remedy Support Tools

Responsibilities:

Assisting with assessing the companies ITIL requirements,
Documentation development regarding ITIL Protocols
Initiating, Implementing and designing database’s to capture information relating to SLAs,
Liaison with clients, site engineers, IT Network Manager and IT Manager,
Developing communications protocols to streamline data-capture and identify trends,
1st/2nd and 3rd Line Support, RDP, VNC,
Developing a knowledge database,
Designing and producing analysis reports.

Contract Employment

Responsibilities:

Account Administration using Active Directory 2003,
1st / 2nd Line Helpdesk,
Utilising Unicentre Resource Centre Software, Active Directory, RDP, VNC,
Identifying account security and permission issues,
New accounts, account transfers, and upgrading accounts, archiving accounts, changes of general account exchange details,
Maintaining GDL’s, setting up new and upgrading Group Mailbox access,
Problem analysis and resolution,
Software Rollout,
Maintaining Asset Lists, Updating Knowledge Base.