Consulting, Business Analysis and Project Management roles: Tellallmyfriends, TreasureWells, OCS Retail support.
Responsibilities and Achievements:
• Carried out business process diagnosis, established ‘as-is’ and ‘to-be’ models.
• Prepared initial project plans broken down into phased releases.
• Prioritized modules and deliverables according to MIN (must have, important but not urgent, nice to have).
• Prepared and drafted full project life cycle project plan from initiation to go live.
• Prepared business requirement specifications.
• Created prototype and models for solutions.
• Developed software requirement specifications with team.
• Planning full test life cycle with QA team to create Test plans and Test cases (functional and non functional testing).
• Created, maintained and updated project documents such as the project plan, project initiation document, risk log, issue log etc.
• Provided leadership as well as managing staff motivation.
• Reviewed the project plan according to change request and ensuring the tolerance levels at each deliverable stage are not exceeded.
• Co-ordinated meetings, taking and documenting minutes and maintaining seamless communication channel between all parties involved.
• Carried out full UAT with key stakeholders, running system training programs and preparing the client’s acceptance form for sign off.
• Provided highlight reports to the Project Board, collating the checkpoint reports of Team Managers.
• Created and maintained all programme tracking spreadsheets e.g. template documents
• Generated, interpreted and managed critical path analysis (CPA).
• Advised the Project Board of all deviations from plan and of any corrective action taken.
• Captured, documented and managed risks and issues.
• Kept management informed through regular status reports.

Responsibilities and Achievements:
• Established self as a strategic planning advocate and trusted business partner, driving change through relationship with Business and Geographic Leads and innovative solutions.
• Proactively engaged with business leaders, subject-matter experts and end-users, through focus groups and interviews, to elicit, understand establish user requirements.
• Undertook comprehensive review, analysis and definition of existing systems and processes and produced business cases incorporating outcomes from feasibility studies.
• Provided recommendations for new process architectures and designs and secured senior stakeholder and user buy-in.
• Developed an evidence-based strategy and managed the full implementation from initiation to evaluation.
• Designed and project managed the development and deployment of an internet based learning system for the global practice working through strategy, planning, acceptance testing, and implementation.
• Carried out feasibility study on choice of technology, development environment and hosting environment based on cost, resources and expertise.
• Prepared initial project plans broken down into phased releases.
• Prepared and drafted full project life cycle project plan from initiation to go live.
• Prepared business requirement specifications.
• Created prototype and models for solutions.
• Developed software requirement specifications with development team
• Working with developers to create full development plans
• Planning full test life cycle with QA team to create Test plans and Test cases (functional and non functional testing)
• Cross browser & platform test strategies and working with third party partners to carry out performance, load and security testing
• Proactively monitored project’s overall progress by ensuring project margin targets are beaten or adhered to
• Constantly monitored, updated and managed change requests
• Created, maintained and updated project documents such as the project plan, project initiation document, risk log, issue log etc.
• Provided leadership as well as managing staff motivation.
• Reviewed the project plan according to change request and ensuring the tolerance levels at each deliverable stage are not exceeded.
• Co-ordinated client meetings, taking and documenting minutes and maintaining seamless communication channel between all parties involved.
• Carried out full UAT with key stakeholders, running system training programs and preparing the client’s acceptance form for sign off.
• Provided highlight reports to the Project Board, collating the checkpoint reports of Team Managers.
• Created and maintained all programme tracking spreadsheets e.g. template documents
• Maintained information security and SLA with core partners and third parties.
• Managed the offshore development team by creating and sharing a unified Project Plan.
• Resolved bugs, facilitated improvements and tasks according to test plan and test cases.
• Advised the Project Board of all deviations from plan and of any corrective action taken.
• Captured, documented and managed risks and issues.
• Supported senior executive sales process through research and key information to support requests for proposals, RFP.
• Kept management informed through regular status reports.
• Elicited multiple positive feedbacks and won awards in recognition of value-adding performance.

Senior / Project Manager responsible for strategic planning, annual budgeting, business growth, staff performance and headcount.

• Formed a high performance team and undertook various market impact projects to establish market place competitive advantage.
• Drove business growth through innovative marketing strategies, multiple sales channels, result-oriented staff development, cost-effective distribution plan and effective partnerships.
• Increased market share through business intelligence and evidence based strategies and drove exclusivity in 10 new QSRs.
• Project managed the successful launch and release of new products into the market coordinating various teams, budget and deliverables.
• Project managed the completion of a branded relaxation centre in a university campus, thus improving corporate image and brand loyalty.
• Prepared initial project plans broken down into phased releases.
• Reviewed the project plan according to change request and ensuring the tolerance levels at each deliverable stage are not exceeded.
• Co-ordinated meetings, taking and documenting minutes and maintaining seamless communication channel between all parties involved.
• Provided highlight reports to the Project Board, collating the checkpoint reports of Team Managers.
• Created and maintained all programme tracking spreadsheets e.g. template documents
• Generated, interpreted and managed critical path analysis (CPA).
• Advised the Project Board of all deviations from plan and of any corrective action taken.
• Captured, documented and managed risks and issues.
• Kept management informed through regular status reports.
• Managed a team of 5 direct reports and commercial division of 150 staffs spread across 5 sites.
• Recruited, coached and developed talented associates into peak performance.
• Undertook staff performance review and appraisal and exited non-performers with dignity.

Stock and Admin Coordinator
• Generated and managed critical path analysis (CPA).
• Liaised with planning, production, warehouse, and transport to ensure ‘on-time’ fulfilment of customer orders
• Analysed the supply chain process and facilitated process improvements across board.
• Provided daily service level / status reports.

Safeway Stores is now part of the Morrisons Group, one of the UK’s top 5 retail organisations.
Merchandiser
• Introduced and co-ordinated merchandise and accessories to maximise sales opportunities.
• Handled all customer queries efficiently whilst developing long term customer relationships to ensure the branch is delivering a first class service.
• Upheld company stock management procedures such as EPOS, deliveries, stock counts, etc.

Multiple roles in Distribution & Logistics, Sales Administration, Depot Operations, Admin and Personnel Management
• Supported a sales team of 40 sales representatives and managers.
• Undertook data processing, analysis and reports leveraging SUNSystems and MS Excel.
• Produced management reports in various formats, highlighting sales by products, sales by customer and sales by region.
• Maintained and updated the pricing database.
• Managed third –party contract with depot authorities and initiated process improvement in depot operations.
• Facilitated multi-site Project Management
• Recruited and matched new employees and temporary staff to customer projects and sites
• Provided training needs analysis and facilitated capability development sessions.
• Facilitated capability planning, staff recruitment, development and deployment.
• Worked collaboratively across workforces and fostered service improvements.