Business improvement consultancy and interim support.

I can help you in the following areas:

Service strategy,design and delivery - shared services, outsourcing, in house
Process audit/ compliance, design and re-engineering,
Policy and procedures audit / compliance with existing and forthcoming legislation
Systems optimisation and improvement
Metrics design and analysis

Developed close links with the business creating a partnership approach to successfully reengineer and commercialise all Shared Service HR/ Payroll processes

Led first stage of payroll improvement project, developing solution to create £900K savings over 3 years

Developed and implemented external RPO solution to manage BAU recruitment and the assessment, selection and outplacement to meet requirements of organisation wide restructuring programme

Created income generating role in unique self financing team, through developing and selling innovative HR solutions externally and internally, resulting in team profit every year.

Designed, negotiated and implemented external supplier solutions in recruitment, occupational health and reward, resulting in multi million pound efficiency savings

Led on the negotiations and implementation of the first local government nurse contact centre for absence management, meeting deadlines and budget, whilst facing national and international media attention. Succeeded in reducing sickness absence by c. 60% in Adult Social Services in 3 years

Regional Programme Manager for successful RCE funded and audited regional transformational change efficiency programmes, including the creation and marketing of the award winning North Yorkshire Together recruitment brand through website development (www.oneplacenorthyorks.com) and advertising sales/ sponsorship deals

Developed and implemented the innovative “Your Rewards” benefits brand across 2 local authorities through combination of external supplier and individually negotiated deals across the region

Lead responsibility for all HRIS provision and improvement

3 years managing all operational HR and Health and Safety services

Reviewed policies and processes and remotivated under-performing team to exceed SLAs and achieve positive client satisfaction ratings for the first time, simultaneously rebuilding relationships across European branches

Maximised profit opportunities/ cost management resulting in most profitable client contract status

Project managed on-time recruitment and induction of expatriate staff from 14 European countries, including the introduction of new business (from 300 staff to 800 in 3 months)

Seconded to Austria (covering DACH region) for 6 months in stand-alone role as part of start up European Cross Border recruitment team, as only UK national in team. Successfully recruited to all outstanding orders and initiated sales opportunities across central Europe.

Motivated business and HR team through site closure

Led regional HR team during national restructuring programme and acted as Regional Personnel Manager during nationwide industrial action – c.95% of staff regionally on strike

Developed regional succession planning and management development programme, taken up company wide

Advised on operational and volunteering issues across 850 UK and Ireland shops

Divisional/ corporate policy & project role, including involvement in world-wide Fair Trade change management programme with specific responsibility for consulting in India, Philippines and Central America

Teacher of French and German to 11-18 year olds