CV (Curriculum Vitae) / Résumé

A Security Cleared (SC) Technical Author who draws upon experience gained from professional roles in Information Technology and Military Communication environments. Key to my success is the ability to capture detailed customer information and translate into clear, logical, and structured documents. I have worked in both the public and private sectors and previously held Developed Vetting (DV) Clearance.

APPLICATION

My work has been used for the following purposes:

• Functional day to day business processes.
• Equipment and practical User guides.
• Detailed requirements to support the procurement of equipment.
• Detailed requirements to support formal commercial agreements.
• Project Office documentation, logs, weekly and monthly reports.
• Operational Planning (Communications) documents.
• Training Course Syllabus and Lesson Plans.

KEY WRITING ACHIEVEMENTS

• Documented an IT Transition Services Agreement between Amex Bank and Standard Chartered Bank.
• Captured and documented the Ministry of Defence Naval Requirement for BOWMAN Radio.
• Documented a Quality Management Plan for an IT Distributed Management Centre.
• Documented IT Legacy Data Migration Processes and established Project Office Documentation.
• Documented a Microsoft Access Database used to control Data Migration and Site Closure.
• Documented the results of radio and satellite equipment testing in Trials Reports.
• Captured and documented MOD Communication Centre (COMCEN) Processes.
• Documented a variety of User Equipment Guides.
• Designed and documented detailed operational Radio Communication Plans and Instructions.
• Documented a variety of Specialist Military communication course syllabus and lessons.

CORE SKILLS

• Touch typist.
• MS Office Professional, Adobe FrameMaker.
• Basic understanding and ability to produce Web Pages with HTML/XHTML and CSS.
• Working with the customer to understand and capture their requirements.
• The ability to collaborate with technical engineers and all levels of management.
• Identification and extraction of relevant items from a mass of diverse information.
• PRINCE2 (Practitioner).
• ITIL Foundation Certificate (Information Technology Processes & Management).
• Information Technology Operations.
• Project Management.
• Disaster Recovery and Business Continuity.
• Information Technology Change Management.
• Military Radio Communication Management.
• Procurement.
• Quality Management.

ROLES

• Technical Author.
• Project Management / Project Office / Documentation and Reporting.
• IT Operations Manager.
• Server Team Leader & People Organization Manager.
• Service Delivery Manager.
• IT Support Engineer (Technical Support).
• Documentation and representation of Military Communications Requirements.
• Operational Military Communications Management, Planning and Training.
• Military Communications Training.

Employment History

Education