Spoken Entertainment – provides audio and E books service for mobile phones through GoSpoken.com & white-label (WHSmith, T-Mobile Germany) and has established partnership with Vodafone, 3, Orange, Nokia, RIM and major US & UK publishers.

• Managed and lead cross-functional development, marketing & support teams to execute strategies and deliver results using agile methodologies;
• Grew the role and the team with little direction, handled ambiguity, anticipated and reacted to changes quickly and managed databases and multiple projects/workstreams within schedule & budget and quickly earned trust & respect;
• Responsible for assessing the data architecture and improving SQL inefficiencies in search operations and better indexing schemes etc.;
• Developed the logical data models representing the physical implementation of systems;
• Designed and implemented a Metadata Repository providing centralize information source for the data models, data maps and processes;
• Using Call Pattern Analysis (CPA), evaluated test results, wrote reports, formulated DB & system performance baseline and demonstrated improvements over subsequent releases;
• Analysed the risks of processing increased volumes of data without reducing system performance;
• Implemented reporting tools to manage one-to-one customer marketing, created predictive models of customer behaviour and developed innovations based on customer behaviour and requirements to boost sales;
• Developed and maintained client and partner relationships;
• Ensured risks & issues were identified in advance, managed and mitigated;
• Streamlined operational processes, increasing efficiency and productivity, reducing operational costs;
• Collaboration with internal & external teams, leading teams of up to 5, recruiting staff, organising and delegated tasks pro-actively.

BMS is a high quality, fashionable children’s footwear and clothing company.

• Provided and managed work breakdown structure, delivering functionality and benefit in a phased approach;
• Continuous database support, maintenance, backups & recoveries and installations, configurations & upgrades;
• Provided ongoing BA, support/administration for all issues and implemented additional functionality to improve business processes;
• Defined and delivered system migration processes from current systems to a bespoke inventory control system;
▪ Determined how much data needed to move from point to point in the migration;
▪ Determined how much processing power had been available at each point taking measurements at both peak and non-peak intervals;
▪ Estimated the amount of transformation and cleansing to be conducted.
• Provided data models and data maps (extract, transform and load analysis) of the datamarts and feeder systems in the aggregation effort;
• Delivered analytical tools, eliminated manual reporting and extensive BI to make fast & accurate decisions;
• Developed, implemented and maintained a cross-platform component-based EPoS System;
• Delivered ETL architecture to maintain accurate information between EPoS and Head Office systems;
• Managed and delivered Software as a Service (SaaS) for the implemented inventory management system, which allowed the client to maximize profitability by reducing costly operational inefficiencies;
• Managed hardware integration through sub-contractors, eliminated compatibility issues and reduced costs.

C-Base Systems is a software-house providing Software Development and Management for the retail industries since 1979.

• Achieved constant career growth by successfully managing and developing projects to time, budget and quality, in agile environment, for multiple clients simultaneously from initial concept & design to final delivery & launch.
• Clients included: The Shoe Studio Group, Buckle My Shoe (Step2wo), Kurt Geiger, Shelleys, Carvella, Hobbs, The Royal Armouries, The Royal Academy, The Tower of London, Hampton Court Palace, Thomas Pink, Equator, Barnardos Retail.

The Shoe Studio Group (SSG) is one of the UK’s largest fashion houses with brands such as Pied A Terre, Bertie, Roland Cartier, Chelsea Cobbler, Nine West, Kenneth Cole, Easy Spirit and Roberto Vianni. SSG generates revenues of around £850m, operating through 177 standalone stores and 572 concessions in Department Stores such as Selfridges, Debenhams and House of Fraser.

PM
• Designed, developed, implemented and managed various projects/worksreams simultaneously to time, quality, budget using adoptive models such as SCRUM, XP, DSDM and RAD e.g.;
▪ Business Requirement Gathering and Analysis
▪ Produce Key Deliverable e.g. Specifications, Concept Documents, etc.
▪ Business Process Mapping, Analysis, Re-engineering, Re-design, Improvements
▪ Business Application Deployment & Roll-out to users
▪ Need Analysis, Identification, Selection of Training – Classroom/CBT delivery
• Mentored and guided project leaders, team leaders and support staff, leading teams of up to 10;
• Planned and managed Business Change Management activities;
• Prepared, tracked & monitored plans, managed dependencies, risk and issues;
• Prepared budgets and forecasts and reporting, managed costs, analysed spend;
• Complied, issued progress reports, etc. for management, Steering Committees etc.;
• Built relationships and engaged with staff at all level from “shop floor” to Board;
• Negotiated with and influenced Stakeholders, Senior Executives and Managers.

Development
• Developed and implemented solutions which included logical and physical database design and structures;
• Solutions included e-Commerce System, Distribution Centre Migration, Management Information System (MIS), Planning System, Retail Price Management System, EPoS Systems, Wholesale Management & Invoicing System, Allocation & Replenishment Management System, Warehouse Management System, Purchase Order System, Data-Driven Decision Support System (DSS), Daily Sales System & Supply-chain processes;
• Database Manager with ongoing projects in an agile environment ensuring installations, upgrades, configurations, loading data, extracting data sets, importing data, checking maintenance plans, performance tuning & optimisation, backups, disaster recovery, security, integrity, re-indexing, data cleaning, normalization and very strong SQL;
• Conducted systematic tests periodically to identify and remove performance bottlenecks, analysing risks of processing increased volumes of data without reducing performance and improved SQL inefficiencies;
• Designed and implemented strict security control for access privileges and logging to track & tighten control;
• Continuous implementation of additional functionality to improve business processes;
• Managed enhancement legacy, third party and bespoke systems and hardware integration;
• Automated nightly tests, performance & scalability testing & tuning and UAT;
• Implemented and maintained source control to reduce development time.

Business Intelligence (BI), Data Warehousing (DW), OLTP, OLAP, ETL
• Developed & delivering bespoke BI, DW & OLAP and ETL based solutions;
• Built and maintained strong partnerships with the business team to identify information and reporting needs;
• Produced coherent reports to effectively use the information to make fast and accurate business decisions;
• Extracted summarized data from existing systems into SQL Server database, lined to Crystal Report;
• Phase migration of systems until completion. Managed ETL processes from various sources into OLTP systems;
• Eliminated manual reporting. Designed, developed, implemented and maintained highly organized and efficient data warehouses with hyper cube dimensions, directly connected to business needs;
• Delivered analysis to detect and report malpractices/fraud.

Barnardo's is one of the UK's leading children's charities with a turnover of £200m.

• Responsible for escalating critical DB issues, problems, questions and requests;
• Performed system monitoring, identified problem areas and improved system performance;
• Carried out routine database backups, recoveries and maintenance