Organising support to the Head of Unit in managing workload and ensuring everything is delivered on time, working under pressure with good communication, interpersonal and organisational skills.
 Secretariat support in the management of the Board Meetings.
 Project support on progress of milestone planning.
 Diary management; mailbox overview, managing emails and dealing with urgent emails in the absence of the Head of Unit.
 Meeting management; Planning, organising and arranging meetings for the Head of Unit. Assisting in meeting arrangements for team leaders as and when required.
 Distributing and supporting work within the unit and ensuring it is completed on time.
 Dealing with all aspects of appointments, meetings, hospitality and travel arrangements for the Head of Unit.

Collating management information from Approved Premises and analysing to produce monthly and annual management reports for the Performance Management Unit and senior managers, improving information-gathering mechanisms.

 Project Support for the Optimum Delivery Structure Project - Planning, implementing and co-ordinating a project to restructure the organisation.
 Assistant to the Chief Officer and Project Executive.
 Event and diary management in a very busy office.
 Co-ordinate reports and communications.
 Support the strategic direction and decision making necessary in a complex project.
 Liaise and communicate with all staff, senior management and external stakeholders, and look after any implications for the organisation moving forward.

Project Co-ordinator reorganising a small office and information system.
Investigated, negotiated and provided a solution for a structure of how a team managed their documentation, and implemented an electronic and hard copy filing system for the team to share appropriate information.

Programme Co-ordinator/Project Support Officer for the IMPACT Programme - a partnership to establish a national intelligence sharing capability for the police service.
 Providing secretariat support to the Programme Board and the Programme Senior Management Team, administrating support to the Programme Team as a whole, including the running and planning of Programme level activities and events.
 Providing Programme and Project Management support across the Programme.
 Supporting and organising the running of all Programme and Project Board meetings including the membership of the Programme’s governing boards.
 Organising and minuting regular Senior Management Team meetings.
 Managing arrangements for meetings and facilities across the Programme.
 Acting as a central point of information for the overall Programme team.

Managing the day to day issues, events and enquires of a busy Private Office. Analysing correspondence, preparing submissions and drafting responses as appropriate and commissioning relevant briefings in advance of meetings.

Running a busy office, organising events, managing a busy diary and maintaining a schedule of tasks for the week and communicating in an appropriate manner.

Project Co-ordinator/Office Administrator for the Quantum Project - modernising the Prison Service's IT and Communications Systems.
 Organised office move, liaising with relevant authorities, negotiating with managers and clients at all levels to solve any problems and sort out delays.
 Managing the office and team requirements, including looking after new starters, along with stationery and contact details for the whole team.
 Taking minutes, organising meetings, conferences, travel & hotel arrangements.
 Creating and maintaining an efficient Filing System, both paper and electronic.
 Scheduling Planner for Field Operatives, arranging meetings in Prisons with client partners, to oversee the IT process and delivery of telecommunications systems. Creating tables and queries to monitor the status and progress of the meetings - keeping in close contact as a central point of communication.

Executive Officer/Project Administrator for the OASys Project - linking Probation Areas to the Prison Service, with a single integrated IT Offender Assessment System.
 Liaising with Probation Areas, acting as a central point of contact for any queries.
 Organising meetings, taking and circulating minutes.
 Managing budgets and invoices linked to the project.
 Negotiating with senior managers and clients at all levels to solve any problems while managing and liaising with staff and team members.