Consultancy and project management is based around business transformation and care management system implementation and is deployed into highly business critical and visible local authority services (looked after children, adoption, child and adult protection etc.). As well as having principal responsibility for all UK customer services (as line manager) I have successfully completed a range of customer and internal projects as principal project manager. I am currently directly project managing a number of business change and application implementation projects in different local authorities across the country. These projects involve significant organisational change and process realignment. I am expected to lead these projects/ programmes throughout their lifecycle from business case, planning, stakeholder engagement, project governance, deployment, and service delivery.
As part of my role I proactively manage and resolve potential service, change, budget and risk issues and have developed a methodology within the organisation based on effective communication inwards and externally. This methodology is based upon firm PRINCE2 and MSP principles and allows us to quickly highlight risks and also provide “as it happens” progress information to stakeholders. This is based in my passion for providing effective quality services responses from and to every member of the team.
As lead of the team I have been heavily involved in the development of major business strategies, system development and deployment. I was the lead on the development of our response in partnership with partner authority’s to the Department of Health (DH) on Connecting for Health and Personalisation. I have a strong understanding of the implications and opportunities offered by the “Transforming Social Care” and “Putting People First” agendas and have been able to utilise this in my work within the projects I am involved with. I successfully led the team through the development and deployment of compliant ICS systems across our customer base responding to criteria defined by the Department for Childrens Schools and Families (DCSF). I was able to utilise partnerships with the DCSF, SWTF and key customer partners in local authorities to achieve this. I am currently leading on assisting customers with expertise and consultancy on the business impact of GCSX and PD0008 within the public sector. I have successfully completed a number of projects implementing business critical document management system deployment and integration in line with ESCR requirements. I am currently working on a process re-alignment design and implementation of a client and case management system within a young persons drug prevention project in the North East. All of these projects have involved extensive organisational change in the way that process and individuals/ teams function and interact with each other with customers and with external suppliers. The project management role includes budget responsibility and I work hard to ensure there is a clear understanding of the scope and limitations of the project and that potential additional revenue, cost or development streams are identified early.
In my current position I am also a member of the CareWorks Senior Management Team. I have line management responsibility for a small team of UK based Project Managers, Management Consultants and Trainers. I have successfully recruited each team member and am proud of a strong team ethic and shared goal set. I was responsible for the development and implementation of a personal development/ appraisal methodology within CareWorks. I am a confirmed believer in the maintenance of effective communication within the teams that I manage and work hard to ensure that the input of each team member is valued and that every persons potential is realised. At the same time I believe that leadership is best expressed from the front and have been able to communicate my expectations and beliefs to each member of the team.

Key Achievements
Successful project management of a number of business change/ implementation delivery projects in Social Services Departments for CareWorks customers
Delivery of business consultancy including best practise review, process and change management
Definition and lead on the specification, development and implementation of system functionality within existing care management application
Management of team of Social Care Business Consultancy Team including successful recruitment of team, development of personal development and team building focus based on customer focus
Member of CareWorks senior management team (represented “Operations” as one of a team of three with MD and Development Director )

Key Responsibilities
Member of CareWorks business consultancy team recruited to lead on adult social care and service provision
Successful delivery of project management and business consultancy (specific lead responsibilities inc. ESCR and Home Care) including best practise review, process and change management
Lead responsibility for functional design of defined areas of CareWorks product. Completed a number of areas of functional development of application based on process and business requirement working in partnership with a number of customer local authorities
Involvement in sales/ presales opportunities including response to tender, presentations etc. Successfully led on tender submission for Children and Adults systems in two local authorities.

Key Achievements
Promoted to take line management responsibility for team of implementation/ business consultants
Provision of business consultancy to OLM customers across UK including best practise/ organisational/ process review – worked with 10 further authorities
Lead/ Senior consultant for specific functional areas of OLM CareFirst product – business expert in adult social care and service provision
Continued to Project Manager for implementation of system. See also below.

Key Achievements
Lead consultant/ Project Manager for specific functional areas of OLM CareFirst product – business expert in Home Care and Residential Care
Provision of business consultancy to OLM customers across UK including best practise/ organisational/ process review – over 50 local authorities on various interventions/ assignments/ projects
Lead consultant for a number of successful implementations of OLM products. Multiple successful “go live’s” on system and process change in England and Scotland
Lead consultant for development of OLM Supporting People module. Member of small development and implementation team. Devised successful implementation methodology for process and system implementation across customer base

Key Achievements
Project Manager for procurement of provider IT system
Lead officer for review and implementation of service including analysis of current provision, production of review report, presentation to council members, consultation with staff, service users and carers and implementation of recommendations.
Lead of office for negotiation, agreement and deployment of new organisation/ service including union negotiation, changes in working conditions and re-deployment.
Responsibility within authority for the quality and delivery of a range of provider services including Home Care and Very Sheltered Housing
 Line management responsibility for 300 staff including Home Care service managers, sheltered housing managers, front line service providers and administrative staff
 Lead contract officer for community meals provision across authority

Key Achievements
Responsibility for providing quality Home Care provision in geographical area of authority
Line management responsibility for 120 staff including service managers front line and administrative staff

Key Achievements
Responsibility for Home Care provision in geographical area of authority
Line management responsibility for 40 front line staff including senior carers and administrative staff