Principal consultant, responsible for seminars and training, including research, design and delivery of ITIL and other Service Management training courses at Foundation, Practitioner and Manager level.

Responsible for development of the “Directions MasterClass” series of workshops aimed at the ‘post-ITIL’ market and at bringing Business leaders closer to IT Managers.

Responsible for developing a consultancy business stream that has enabled delivery of consultancy projects for various customers including, Fox IT, Key Skills, ILX, AMWAJ-IT (KSA) and HP. These include ISO20000 conformance, process development and functional development.

Currently acting as Senior Examiner with the APM Group, designing exam papers at Foundation, Practitioner and Manager Level.

Developing a series of ITIL Training ‘Podcasts’ for broadcast via the ILX website.

Recent Assignments
UK:
Implementation of a Service Review for Angus Council. This included designing and delivery of a Service Catalogue, negotiating SLAs and process re-engineering.
Facilitated a series of process improvement workshops for Motorola and instigated a service review aimed at improving service processes.
Facilitated a series of workshops for Calyx UK and managed project to improve Service Desk and Customer Service processes.
Facilitated a series of Service desk and Incident Management workshops for University College London aimed at project to improve service management processes.
Written and compiled a series of course materials for ILX to meet accreditation requirements at ITIL Intermediate level.
Written and complied course material for SMATRA to meet accreditation requirements and foundation level.
Delivery of ITIL training courses to customers of various course providers including Fox IT, Parity, Hewlett Packard (CEC Europe), Aim Academy, QA-IQ, PPI Learning, Global Knowledge and Caramba.
Various ‘consultancy’ assignments to private clients including process audits, training programme design, TNA and general service management consultancy.
Clients include: Fox IT, Partnersinecom, Centrica, KeySkills, ILX Group, Mindscope, Northgate (NHS), itSMF, Barclays Bank, Natwest Bank, Reuters, Morgan Stanley, KTAS (Denmark), BT, Techteam, Optima Facto (Belgium) and various UK government agencies.

Japan Delivery of ITIL Service Manager course to customers of Proseed, a partner of Fox IT.

Nigeria Delivery of ITIL Service Management training at all level from Foundation to Full Managers Certificate. Customers included Tel-Net, Diamond Bank and Shell Nigeria.

Saudi Arabia Setting up a partnership with AMWAJ IT(Riyadh) aimed at introducing ITIL Service Management training to the Middle East market. Activities included assessments of customer organisations and delivery of ITIL training. Customers included Microsoft (SA), Saudi Telecom, National Commercial Bank, Basamh Group and SABIC.
Senior Consultant with Global Vision (Riyadh), delivering process improvement and training to Medina Municipality. Training of local staff to ITIL accreditation standard.

USA Design of Service Management training programme for Imaging and Printing managers on behalf of Hewlett Packard

Kuwait Setting up a partnership with Lifelong aimed at introducing ITIL Service Management training to Kuwait

Manager, responsible for developing new business arm for Protocol Group specialising in supplying training resources to major training organisations including F.I.Group, Ultracomp and Parity. Responsible for designing and delivering the Protocol range of seminars. Responsible for developing a consultancy business stream.

Account Manager and Workshop Facilitator. Responsible for selling, developing and presenting Mancroft’s bespoke personal development training course “The Winning Edge” to a range of clients across different industry sectors.

Senior Lecturer – Service Management and HR Development. Responsible for developing and delivering ITIL training courses and for developing business streams for consultancy services.

Principal Lecturer - Service Management and HR Development. Responsible for developing and delivering ICL technical courses and general supervisory and management courses to a range of clients across different industry sectors in UK and other parts of Europe. Also responsible for developing consultancy business stream.
(Company sold to ICL to form Peritas)

Computer Operator working for many different organisations on medium to long term contracts