Printer friendly ]Freelance General Manager Llanelli, Carmarthenshire, UK
General Management, Bid Directing, Bid Writing, Operational Management, Sales Management. Profit improvement, KPI management, Client satisfaction enhancement. Swift impact. Great feedback.
| Rating: | Unrated (New) |
| Hourly Rate / Cost: | £76.47 per hour (ex. VAT) |
| Daily Rate / Cost: | £611.76 per day (ex. VAT) |
| Available From: | Now |
| Candidate ID: | 339055 |
 : Offers a discounted hourly rate to registered charities | |
 : Freelancer has their own limited company |
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CV | 
SkillsCV (Curriculum Vitae) / Résumé
Bid Leadership of £20m+ ICT Projects
BPO and Contact Centre outsource experience
General Management of diverse business units
International consulting experience
Examples of achievements:
Win and subsequently implement a £36m ICT Managed Service Proposal
Increased revenues by 15% in six months and improved client retention from 78% to 96%
Quickly stabilised an underperforming region via effective change management
Responsible for winning the company’s only BPO contract win of the year and subsequent negotiation and implementation of that £12million contract
Proposed and programme directed a centralisation project saving £1.1 million
Improved revenue by 18% and reduced cost by 11%
Commended by CEO and Chairman for fee earning in Hong Kong at a daily rate of US$ 2,500 for a six-month period.
Employment History
(ongoing)
Telesales Centre Manager
Lead a team of one hundred & forty agents via nine Team Managers
Apply sharp performance focus, exceed sales targets and deliver objectives within budget
(ongoing)
Senior Project Manager
Lead an operational review team as part of a national programme
Apply best practice across disparate customer support functions, improving revenues
(ongoing)
Head of Customer Service Integration
Technology
International consulting role, including six months with CLP in Hong Kong
Provide tactical and strategic support to clients
Conduct end to end reviews of operational capability of businesses
(ongoing)
Managing Consultant
Strategic support to start-up technology companies, including Garnish UK
(ongoing)
Financial Services Manager
Operational delivery and account management
General management of seven business units, delivering enhanced client satisfaction and profit growth
(ongoing)
Group Leader
Grow revenues and improve client satisfaction across five accounts
Expand the company’s contact centre capability
Bid for large contracts as a leading member of a small team
(ongoing)
Business Centre Director
Business Process Outsourcing – Public Sector
Grow a £12 million revenue business via account development and new business wins
Strategically responsible for the company’s CRM product offering
Programme direct the implementation and delivery of the company’s West Sussex
(ongoing)
General Manager North of England
Parcel Industry
Create lasting profitable relationships with new and existing corporate customers
Commercially responsible for regional performance of a £16 million business
Drive operational and financial improvements benefiting all performance metrics
(ongoing)
Client Director
Bid for £20m+ Local Authority Education Projects from OJEU through to Preferred Bidder
ICT Bid Director supported by teams consisting of technical, financial and legal specialists
(ongoing)
Various Roles
Independent ICT Consultant
Bid Director - Lead a team bidding for £20m + ICT projects
Programme Manager for delivery of Wolverhampton City Council BSF ICT
Manage stakeholders, oversee solution design, create compelling proposals
Assignment History
(This Candidate has recently been shortlisted or contracted for the following people4 assignments)
- Presentation Skills Training Course - Instructor: Self Development Training Course - Instructor Required Short Term Middle East Contracts Scope of Work: 4 Days Courses 1. We require a fully qualified instructor to teach this course at our Blue-Chip client’s site in the Middle East (Gulf State). 2. Must be a fully qualified professional and hold relevant qualifications with certificates. 3. Must possess excellent training experience, 3 years plus and excellent CV.
- Market Research/Competitor Review requirement: Our client requires a freelancer for four days working remotely flexible over a two week period to work approx full four days (hours flexible). The requirement is to provide Market Research/Competitor review of contact centres that take inbound calls either through mystery shopping and internet research.
Categories & Freelance Skills
Education and Research
Categories
Skills
Management Consultancy
Categories
Skills
- Business Development (Business Consulting)
- Business Planning (Business Consulting)
- Change Management (Project Consultancy)
- Company Start-up
- Competitive Analysis
- Contract Management
- Cost Reduction
- Customer Care (Business Consulting)
- General Management (Business Consulting)
- Interim Managing Director (Business Consulting)
- Interim Operations Director (Business Consulting)
- Leadership (Project Consultancy)
- Multiple Projects (Project Consultancy)
- Negotiation
- Organisational Development
- Profit Improvement
- Programme Management (Project Consultancy)
- Project Initiation Document (Project Consultancy)
- Project Management (Project Consultancy)
- Project Office Mgmt (Project Consultancy)
- Public Sector (Project Consultancy)
- Small Business Development (Business Consulting)
- SME Sector
Sales/Account Management
Categories
- Account/Client Management
- New Business Development
- Proposals/Bids & Tenders
- Sales Management/Strategy
- Security Clearance
Skills
- Account Management (Account/Client Management)
- Account Planning (Account/Client Management)
- Area Manager (Sales Management/Strategy - Job Level)
- B2B
- B2C
- Client Assessment (Sales Management/Strategy)
- Client Liaison (Account/Client Management)
- Client Management (Account/Client Management)
- Client Researching (New Business Development)
- Competitor Analysis (Sales Management/Strategy)
- CRB-ED (Security Clearance)
- Excel (Microsoft)
- Job Level (Sales Management/Strategy)
- Market Analysis (Sales Management/Strategy)
- Microsoft
- Negotiation
- Outlook (Microsoft)
- PowerPoint (Microsoft)
- Presentation Delivery
- Presentation Preparation
- Product Sales
- Relationship Building (Account/Client Management)
- Sales Manager (Sales Management/Strategy - Job Level)
- Solution Sales
- Tender Preparation (Proposals/Bids & Tenders)
- Word (Microsoft)
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