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HomeGeneral Manager
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Freelance General Manager Llanelli, Carmarthenshire, UK

General Management, Bid Directing, Bid Writing, Operational Management, Sales Management. Profit improvement, KPI management, Client satisfaction enhancement. Swift impact. Great feedback.

Rating:Unrated (New)
Hourly Rate / Cost:£76.47 per hour (ex. VAT)
Daily Rate / Cost:£611.76 per day (ex. VAT)
Available From:Now
Candidate ID:339055
: Offers a discounted hourly rate to registered charities
: Freelancer has their own limited company

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[ Top | CV | Skills ]

CV (Curriculum Vitae) / Résumé

Bid Leadership of £20m+ ICT Projects
BPO and Contact Centre outsource experience
General Management of diverse business units
International consulting experience

Examples of achievements:
Win and subsequently implement a £36m ICT Managed Service Proposal

Increased revenues by 15% in six months and improved client retention from 78% to 96%
Quickly stabilised an underperforming region via effective change management

Responsible for winning the company’s only BPO contract win of the year and subsequent negotiation and implementation of that £12million contract
Proposed and programme directed a centralisation project saving £1.1 million
Improved revenue by 18% and reduced cost by 11%

Commended by CEO and Chairman for fee earning in Hong Kong at a daily rate of US$ 2,500 for a six-month period.

Employment History

(ongoing)

Telesales Centre Manager

Lead a team of one hundred & forty agents via nine Team Managers
Apply sharp performance focus, exceed sales targets and deliver objectives within budget


(ongoing)

Senior Project Manager

Lead an operational review team as part of a national programme
Apply best practice across disparate customer support functions, improving revenues


(ongoing)

Head of Customer Service Integration

Technology
International consulting role, including six months with CLP in Hong Kong
Provide tactical and strategic support to clients
Conduct end to end reviews of operational capability of businesses


(ongoing)

Managing Consultant

Strategic support to start-up technology companies, including Garnish UK


(ongoing)

Financial Services Manager

Operational delivery and account management
General management of seven business units, delivering enhanced client satisfaction and profit growth


(ongoing)

Group Leader

Grow revenues and improve client satisfaction across five accounts
Expand the company’s contact centre capability
Bid for large contracts as a leading member of a small team


(ongoing)

Business Centre Director

Business Process Outsourcing – Public Sector
Grow a £12 million revenue business via account development and new business wins
Strategically responsible for the company’s CRM product offering
Programme direct the implementation and delivery of the company’s West Sussex


(ongoing)

General Manager North of England

Parcel Industry
Create lasting profitable relationships with new and existing corporate customers
Commercially responsible for regional performance of a £16 million business
Drive operational and financial improvements benefiting all performance metrics


(ongoing)

Client Director

Bid for £20m+ Local Authority Education Projects from OJEU through to Preferred Bidder
ICT Bid Director supported by teams consisting of technical, financial and legal specialists


(ongoing)

Various Roles

Independent ICT Consultant
Bid Director - Lead a team bidding for £20m + ICT projects
Programme Manager for delivery of Wolverhampton City Council BSF ICT
Manage stakeholders, oversee solution design, create compelling proposals

Assignment History

(This Candidate has recently been shortlisted or contracted for the following people4 assignments)

  • Presentation Skills Training Course - Instructor: Self Development Training Course - Instructor Required Short Term Middle East Contracts Scope of Work: 4 Days Courses 1. We require a fully qualified instructor to teach this course at our Blue-Chip client’s site in the Middle East (Gulf State). 2. Must be a fully qualified professional and hold relevant qualifications with certificates. 3. Must possess excellent training experience, 3 years plus and excellent CV.
  • Market Research/Competitor Review requirement: Our client requires a freelancer for four days working remotely flexible over a two week period to work approx full four days (hours flexible). The requirement is to provide Market Research/Competitor review of contact centres that take inbound calls either through mystery shopping and internet research.

[ Top | CV | Skills ]

Categories & Freelance Skills

Education and Research

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Skills


Management Consultancy

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Sales/Account Management

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