Manage and direct local area operations (covering Liverpool, Oldham, Bury, Blackburn with Darwen, Rochdale, Blackpool and Isle of Man)
Take the lead on development, marketing and delivery of initiatives
Manage internal and external charges within my geographical remit and ensure all staff and volunteers receive adequate support, supervision and efficiently manage change through effective communication mechanisms
Initiate and support Service Level Agreements within my designated areas
Monitor and assess service delivery and quality against specifications and instigate relevant action plans
Represent and support local area discussions with funders and commissioners to ensure continuity of services
Responsible for implementation of charity’s volunteer strategy; oversee the Volunteer recruitment, retention and training programme
Ensure that appropriate safeguarding policies including CRB requirements are in place and all training is up to date and any child protection concerns are addressed and acted upon immediately
Attend meetings and represent the organisation in a professional way

Management of all branch operations in the Knowsley area including satellite offices
Management of 5 full time members of staff and a network of over 100 volunteers
Responsible for effective fundraising and funding including full cost recovery
Designated lead officer for all child protection/safeguarding issues (I am a member of the Knowsley Safeguarding Board)
Developed and maintained relationships with stakeholders and key agencies locally
Responsible for ensuring that services to families in the area are delivered effectively and appropriately
Oversee accounts function and ensure income and expenditure is according to set budgets
Oversee the Volunteer recruitment, retention and training programme
Liaise with the Board of Directors to ensure compliance to all Home-Start standards (Quality Assurance) and relevant government legislation
Liaise with the Board of Directors to ensure they are kept up to date with employment and financial matters

Deputised in the absence of the CEO.
Developed and worked on initiatives and projects, including the core training programme
Ensure that services to victims and witnesses are provided as efficiently, effectively and economically as possible throughout the Merseyside area.
Develop and maintain relationships with key criminal and community justice agencies and other complimentary organisations and attend relevant meetings.
Maintain contact with other Victim Support and Witness Services and other relevant organisations or individuals, on a national basis.
Oversee the performance of the services provided by Victim Support & Witness Service throughout Merseyside.
Raise awareness and promote the development of Services in line with local policies and National Standards; formulated and developed policies and plans in support of these services.
Identified and pursued areas for new service development, both within existing contracts and otherwise.

Effective management, leadership and organisation of staff and volunteers to ensure objectives are met
Responsible for dealing with personnel issues including support sessions, appraisals and training
Responsibility for the accounting process including supervision of the bookkeeper; budget monitoring and responsibility for all financial returns (200k)
Management and organisation of the effective operation of the payroll function
Proactively managing health and safety risk assessments and audits to ensure legal compliance and best practice
Proficient in dealing with the media and providing press releases
Developed a website and restructured a database making it more efficient and easier to use
Facilitation of staff and other meetings, encouraging open communication and the active participation of all present
Taking the lead in ensuring that funding applications are actively monitored and providing timely reports on their progress.