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Freelance CEO Norfolk, UK

Strong negotiator, with operational experience gained across all sectors within B2B arena.
Extensive knowledge of Employment Law and HR procedures developed through the introduction of business change initiatives.

Rating:Unrated (New)
Hourly Rate / Cost:£52.94 per hour (ex. VAT)
Daily Rate / Cost:£423.53 per day (ex. VAT)
Available From:Now
Candidate ID:361456
: Freelancer has their own limited company

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[ Top | CV | Skills ]

CV (Curriculum Vitae) / Résumé

Employment History

(Nov 2011 & ongoing)

CEO

Norwich

Job Description / Responsibility :

• Full P & L Accountability USA – Canada – Europe – Middle East – Africa.
• Legal Structure / Operations.
• Strategic Planning.
• HR / Employment Law.
• Training / Development.
• Project Management.

Skills Summary :

• Maintain $12.5Mil USD revenue stream through difficult trading conditions in 2012.
• Establish new Finance Team in San Diego Headquarters USA.
• Raise $750k USD in working capital for USA operations.
• Introduce Financial Planning / Cash Flow Models with support from Finance Team.
• Establish / Confirm IRS Liabilities in USA / CAN operations.
• Implement re-structure exercise in July 2012 with $1.3Mil USD reduction in cost base.
• Implement cost saving measures in October 2012 with further $300k USD reduction in cost base.
• Re-structure operations in Mumbai / India.


(May 2009 to Nov 2011)

Group MD

Norfolk

Job Description / Responsibility :

• Full P & L Accountability USA – Canada – Europe – Middle East – Africa.
• Legal Structure / Operations.
• Strategic Planning.
• HR / Employment Law.
• Training / Development.
• Project Management.

Skills Summary :

• Introduction of Intranet Dashboard System for operations throughout Group.
• Implement Management Training Seminars.
• Increase Revenue 51% in 2010 v 2009 to : $12.1 Mil USD.
• Increase Margin v Budget in 2010 v 2009 to EBITDA : $2.1 Mil USD.
• Introduce new Induction / Training Programme June 09.
• Open new offices in Mumbai July 2010.


(Feb 2009 to May 2009)

Managing Director

Norfolk

Job Description / Responsibility :

• Full P & L Accountability EMEA.
• Legal Structure / Operations.
• Strategic Planning.
• HR / Employment Law.
• Training / Development.
• Project Management.

Skills Summary :

• Launch Exec Digital Website Feb 09.
• Increase Call Centre staff.
• Expansion to new offices in Norwich.
• Increase Margin v Budget in 2009 v 2008 to EBITDA : £188k GBP.


(Sep 2008 to Jan 2009)

General Manager

Norwich

Job Description / Responsibility :

• Full P & L Accountability EMEA.
• Legal Structure / Operations.
• Strategic Planning.
• HR / Employment Law.
• Training / Development.
• Project Management.

Skills Summary :

• Increase turnover 100% in period Sept 08 / Jan 09.
• Improved margin from Budget (79k) loss to 48k profit in 2008.
• Introduction of Employee Handbook / Health & Safety Manual.
• Improved induction process / development and staff retention.
• Implement revision to Performance / Appraisal systems


(Jun 1997 to Jul 2008)

General Manager UK / Ireland

Job Description / Responsibility :

• Full P & L Accountability UK / Ireland.
• Strategic Planning / Change initiatives.
• Mergers / Acquisitions.
• Legal Structure / Operations.
• Company appointed Trustee / Pension Scheme Administrator.
• ISO 9002 Administration.
• Recruitment / Performance Appraisal and Development.
• HR Projects / Implementation / Disciplinary Proceedings & Dismissal.
• Regional Managers, Field Engineers, Workshop and Head Office Teams.
• Customer Complaints Procedures.
• Product Quality Reports.
• Staff Training.

Skills Summary :

1. Continual improvement as Senior Manager, with high levels of contribution.
2. Change management process throughout Eurocleen / DTE / Alto and CFM acquisitions including the restructuring of 3 divisions and redundancy of 58 staff.
3. Managed the transfer of 25 staff and downsize of business to Indirect Channel.
4. Salary review design and implementation including salary and bonus calculations.
5. Experience of supporting remote offices across Europe.
6. Prepare for ISO 9002 approval.
7. Develop ‘ Strategic Partnership `concepts for Direct and Indirect channels.
8. Introduce Datatrak vehicle monitor / call management system.
9. Project Manager responsible for re-location to new premises.
10. Application of online personality and ability assessments for recruitment purposes.
11. Introduction of Training systems for all company staff.
12. Deliver interview and recruitment training.

Professional Management Training :

• Communication Skills Mast Organisation.
• Effective Appraisals Mast Organisation.
• Interview & Recruitment Tack International.
• Successful Presentations Learning International.
• Interpersonal Management Skills Learning International.
• Advanced Negotiation Skills CIPD.


(Aug 1989 to Jun 1997)

Regional Service Manager

Nilfisk-Advance Ltd

Responsibility :

• Interview and recruitment of new field service staff.
• Regular staff appraisal interviews.
• Set performance targets for turnover / productivity / profitability.
• Full responsibility for budget preparation and cost control.
• Conduct regular company training courses – Communication / Customer Satisfaction Company Ambassador, and Pirbic Selling Skills.

Skills Summary :

1. Top Service Manager 1994.
2. Introduction of New Service Response Team 1993.
3. Introduce communications package for field based personnel


(Feb 1975 to Aug 1989)

Field Service Engineer

Nilfisk-Advance Ltd

Responsibility :

• Responsible for customer base within post-coded areas.
• Respond to breakdown calls, repairing equipment.
• Completion of contract visits at pre-determined intervals.
• Sell new contracts.
• Renew existing contracts.
• Achieve / Exceed agreed performance targets for turnover and productivity.
.
Skills Summary :

1. Top Engineer 1978 / 1982.
2. Regular winner of team incentives.

Education

Buckie High School, Scotland

Achievements

GCE “O” Level - English / Maths / History / Geography / Physics / Technical Drawing.

Further Education

City & Guilds in Engineering Napier University, Edinburgh.

Additional Management Training

Customer Satisfaction Skills Mast Organisation.
Field Sales / Service Management Part 1 – Tack International.
Field Sales / Service Management Part 2 – Tack International.
Body Language Tony Buzan.
“K” Management Training Kaser International.
Quality Service Skills Learning International.
PSS 111 – Professional Selling Skills Rank Zerox.


IT Skills

Full Windows / Apple Mac Suite of software.

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