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HomeData, Information, Process Analyst
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Freelance Data, Information, Process Analyst Location Independent, Uk & Australia

Highly experienced data and information analyst and researcher. Specialising in data, process and systems analysis for practical business solutions. Skilled in managing databases and data quality. Excellent writing skills for various audiences including system users, senior management and members of the public. Offering commitment, reliability, and a disciplined approach to meet agreed deadlines.

Rating:Unrated (New)
Hourly Rate / Cost:£23.53 per hour (ex. VAT)
Daily Rate / Cost:£188.24 per day (ex. VAT)
Available From:Now
Candidate ID:362390
: Offers a discounted hourly rate to registered charities

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[ Top | CV | Skills ]

CV (Curriculum Vitae) / Résumé

A strategic, results-oriented and highly motivated executive level manager with a successful 20 year track record in the Australian Public Service. Possesses the capability and flexibility to deliver excellent project outcomes within demanding deadlines and budgets.

Extensive experience in
• research,
• writing,
• fact-checking,
• business analysis,
• project management,
• requirements workshop facilitation,
• systems training,
• database and data quality management
• data extraction and analysis,
• statistical reporting and
• providing management information.

Possesses excellent interpersonal, negotiation and communication skills and the ability to develop and maintain positive internal and external stakeholder relationships. Excellent organisational skills, ability to meet deadlines, and adapt communications to suit a variety of audiences.

Seeking part-time ongoing work which can be carried out remotely/home based.

Employment History

(Sep 2012 & ongoing)

Freelance writer, researcher, data analyst

UK & Australia

Current: undertaking freelance writing assignments, writing for my travel blog
Recent: redesigned a business development organisation website, wrote all content and basic SEO (Australia), researched and wrote sections of the Leadership chapter for a management textbook (US)

(Mar 2009 to Sep 2012)

Business Operations Manager

Canberra, Australia

• provided business critical information to key decision makers including; Annual Report and Senate Estimates statistics, internal analysis reports to senior management and ad hoc statistical requests
• devised and implemented improvements to business processes to ensure accuracy and consistency of data
• managed the provision of Helpdesk and systems support to users
• managed systems changes, including establishing user requirements, writing change requests, communicating with programmers, testing changes, providing training and updating manuals
• wrote business cases, project messages, reports and updates, training guides, statistical reports and analysis
• assisted with day-to-day management of the section demonstrating strong people management skills, including acting as Director on various occasions for 2-3 weeks at a time
Key Achievements:
• managed IT projects (A$780,000) to successfully improve business systems and rationalise legacy databases
• successfully rolled out a new system to over 80 staff in 2009-2010 including devising the strategy for reference group sessions, managing user expectations through regular communication and engagement and providing information and requirements to technical staff

(Nov 2007 to Mar 2009)

Information & Statistical Analyst

Canberra, Australia

• provided information to decision makers regarding all aspects of the CDPP’s criminal prosecutions practice, including Annual Report statistics, regular reports to external client agencies, internal reports to senior management and ad hoc requests for statistics
• managed data within CRIMS database, including reference and lookup tables; conducted regular data checks
• managed system enhancements: establishing user requirements, writing change request specifications, communicating with programmers, testing changes, advising users of enhancements and updating manuals
• provided support to users of corporate database, including training, advice and assistance on data entry, searching and reporting

(Feb 2007 to Nov 2007)

Assistant Director, Enrolment Section

Canberra, Australia

• planned, managed and implemented projects to stimulate enrolment, including display of enrolment forms in government offices; liaised with agencies to determine requirements, managed production/distribution of forms and disseminated business rules for replenishment of forms
• led a trial of SMS requests for enrolment forms: established relationships with service providers, set deadlines, specified requirements to service providers, managed provision of letters/forms, monitored use of service and managed evaluation process
• co-ordinated national birthday card project, determined requirements and developed business processes
• successfully chaired a major tender evaluation process

(May 2005 to Feb 2007)

Manager, Divisional Enforcement Support Team

Canberra, Australia

• providing administrative and enforcement support to enforcement staff, including managing evidence
• creating, promulgating and maintaining evidence handling procedures
• maintaining and providing system improvements and training for databases
• producing statistical reporting for senior management
• managing the maintenance of the Enforcement Toolbox (intranet based procedure and precedent database)

(Sep 1998 to May 2005)

Senior Investigation Officer

Australian Competition and Consumer Commission, Hobart, Australia

• investigating complex complaints and inquiries relating to the Trade Practices Act
• conducting extensive legal, industry and company research
• writing documents including briefs of evidence and court documents
• resolving matters through negotiated administrative or court resolution

(Jan 1994 to Sep 1998)

Receptionist then Investigator

Australian Competition and Consumer Commission, Hobart, Australia

• answering phone calls and public enquiries, managing publication stocks, certifying invoices for payment
• investigating complaints and inquiries under the Trade Practices Act, drafting correspondence and briefing documents

(Nov 1992 to Jan 1994)

Administrative Skills Trainee then Change Co-ordinator

Department of Employment, Education & Training, Hobart, Australia

• trained in typing, computer use, time management, OH&S
• collated a change calendar for departmental change program


(Sep 2010 to Jun 2011)

DNA Project Mentors (RTO)

Diploma of Project Management

(Sep 2010 to Feb 2012)

Flinders University

Graduate Certificate of Public Sector Management

(May 2005 to Jul 2011)

Various Registered Training Organisations

Certificate IV in Assessment & Workplace Training, Certificate IV in Teaching English to Speakers of Other Languages, Mastering Business Analysis (intensive course)

(Dec 2001 to Dec 2001)

TAFE Tasmania

Diploma of Library & Information Services

(Dec 1995 to Oct 2010)

Deakin University

Bachelor of Commerce (Marketing major), Graduate Certificate of Public Policy & Governance, Graduate Certificate of Information Systems


International Institute of Business Analysis
User Experience Professionals Association
Web Professionals

[ Top | CV | Skills ]

Categories & Freelance Skills

Administration Support



Education and Research



HR/Training & Development



IT & Internet






Management Consultancy



Media & Creative



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